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How to cancel Tesco Mobile

What is Tesco Mobile?

Tesco Mobile is a mobile virtual network operator (MVNO) in the United Kingdom, Ireland, Slovakia, and the Czech Republic. It is operated by British retailer Tesco, using the network O2 as its carrier except in Ireland, where the network operator is Three Ireland.


Tesco Mobile was established in May 2003 and launched pre-paid mobile services in Tesco stores and online by the end of the year. In January 2014, the network in the United Kingdom started offering 4G service, for its pay monthly and SIM only customers at no extra cost, extending the service to pay as you go customers in July of that year.


Tesco Mobile offers a range of mobile phone plans, including pay monthly, pay as you go, and SIM only plans. The plans include a variety of features, such as unlimited calls and texts, data, and international roaming. Tesco Mobile also offers a range of mobile phones, including the latest smartphones and budget handsets.


How to cancel Tesco Mobile?


Here are the ways you can cancel your Tesco Mobile contract:

  • Call Tesco Mobile customer service: You can call Tesco Mobile customer service on 0345 301 4455. They are available from 8am to 9pm Monday to Friday, 8am to 8pm on Saturday, and 9am to 6pm on Sunday.

  • Cancel online: You can also cancel your contract online by logging into your Tesco Mobile account and selecting "View or Change my account details." Then, click on "Cancel my account."

  • Text Tesco Mobile: You can text "STAC" to 75075 to request a cancellation code. Once you have the code, you can call Tesco Mobile customer service or cancel online.

  • Write to Tesco Mobile: You can also write to Tesco Mobile to cancel your contract. Their address is: Tesco Mobile Customer Services PO Box 490 Sheffield S99 1WZ

Please allow 10 working days for Tesco Mobile to process your cancellation request.

If you cancel your contract within your 14-day cooling off period, you will not be charged an early termination charge (ETC). However, if you cancel your contract after the cooling off period, you may be charged an ETC. The amount of the ETC will depend on how long you have left on your contract.


Once your contract has been cancelled, your Tesco Mobile number will be deactivated. You will need to contact a new mobile phone network if you want to keep your number.


How do I cancel my Tesco Mobile plan?


Here are the steps on how to cancel your Tesco Mobile plan:

  1. Choose a cancellation method: You can cancel your Tesco Mobile plan by calling customer service, canceling online, texting Tesco Mobile, or writing to Tesco Mobile.

  2. Gather your account information: You will need to have your account number and your PAC code (Porting Authorization Code) or STAC code (Switching Telephone Account Code) ready when you cancel your plan. You can get your PAC code or STAC code by texting "PAC" to 65075 or "STAC" to 75075.

  3. Contact Tesco Mobile: Once you have chosen a cancellation method and gathered your account information, you can contact Tesco Mobile to cancel your plan.

  4. Provide your account information: When you contact Tesco Mobile, you will need to provide your account number and your PAC code or STAC code.

  5. Confirm your cancellation: Tesco Mobile will confirm your cancellation and provide you with a cancellation confirmation number.

  6. Pay any outstanding balance: If you have any outstanding balance on your account, you will need to pay it before your plan can be cancelled.

  7. Receive your final bill: Tesco Mobile will send you a final bill for your account. This bill will include any outstanding balance that you have not paid.

  8. Port your number: If you want to keep your Tesco Mobile number, you will need to port it to a new mobile phone network. You can port your number by contacting your new mobile phone network and providing them with your PAC code.

Please note that if you cancel your Tesco Mobile plan outside of your 14-day cooling off period, you may be charged an early termination charge (ETC). The amount of the ETC will depend on how long you have left on your contract.


How do I cancel my Tesco monthly subscription?


There are a few ways to cancel your Tesco monthly subscription. Here are the steps on how to cancel it through different channels:

Through the Tesco Mobile website:

  1. Go to the Tesco Mobile website: https://www.tescomobile.com/.

  2. Sign in to your account.

  3. Click on the "My Account" tab.

  4. Click on the "Subscriptions" tab.

  5. Find the subscription you want to cancel and click on the "Cancel" button.

  6. Follow the instructions to confirm your cancellation.

Through the Tesco Mobile app:

  1. Open the Tesco Mobile app.

  2. Sign in to your account.

  3. Tap on the "Profile" icon.

  4. Tap on the "Subscriptions" tab.

  5. Find the subscription you want to cancel and tap on the "Cancel" button.

  6. Follow the instructions to confirm your cancellation.

Through Tesco Mobile customer service:

  1. Call Tesco Mobile customer service on 0345 301 4455.

  2. Provide your account details.

  3. Ask to cancel your monthly subscription.

  4. Follow the instructions to confirm your cancellation.


How do I block a Tesco Mobile?


There are two ways to block a Tesco Mobile number:

  1. Block the number using your phone's settings:

    • On your phone, open the Phone app.

    • Tap on the Recents tab.

    • Find the number you want to block and tap on it.

    • Tap on the More button (three dots in the top right corner).

    • Tap on Block this number.

    • Confirm that you want to block the number.


  1. Block the number using Tesco Mobile's website or app:

    • Go to the Tesco Mobile website: https://www.tescomobile.com/.

    • Sign in to your account.

    • Click on the My Account tab.

    • Click on the Blocking tab.

    • Enter the number you want to block and click on the Add button.

    • Confirm that you want to block the number.


Once you have blocked a Tesco Mobile number, you will no longer receive calls or texts from that number.

Here are some additional things to keep in mind:

  • You can only block numbers that have called or texted you.

  • You cannot block numbers that are not in your contact list.

  • If you block a number, you will still be able to see their voicemail messages.

  • You can unblock a number at any time by following the same steps you used to block it.


How do I remove my number from Tesco Mobile?


There are two ways to remove your number from Tesco Mobile:

  1. Cancel your Tesco Mobile contract:

    • Call Tesco Mobile customer service on 0345 301 4455.

    • Provide your account details.

    • Ask to cancel your contract.

    • Follow the instructions to confirm your cancellation.

    • Once your contract has been cancelled, your number will be deactivated.


  1. Port your number to another network:

    • Get a PAC code from Tesco Mobile by texting "PAC" to 65075.

    • Contact your new mobile phone network and provide them with your PAC code.

    • Your new mobile phone network will port your number over to their network.

    • Once your number has been ported, it will no longer be associated with Tesco Mobile.


Here are some additional things to keep in mind:

  • If you cancel your Tesco Mobile contract, you may be charged an early termination charge (ETC). The amount of the ETC will depend on how long you have left on your contract.

  • If you port your number to another network, you will not be charged an ETC.

  • You can only port your number if you are not in debt to Tesco Mobile.

  • It can take up to 24 hours for your number to be ported to another network.


How do I cancel my Tesco Mobile Online?


Here are the steps on how to cancel your Tesco Mobile contract online:

  1. Go to the Tesco Mobile website: https://www.tescomobile.com/.

  2. Sign in to your account.

  3. Click on the "My Account" tab.

  4. Click on the "Account Details" tab.

  5. Scroll down to the "Cancel your account" section.

  6. Click on the "Cancel my account" button.

  7. Follow the instructions to confirm your cancellation.

You will need to have your account number and your PAC code (Porting Authorization Code) or STAC code (Switching Telephone Account Code) ready when you cancel your contract. You can get your PAC code or STAC code by texting "PAC" to 65075 or "STAC" to 75075.


Can I cancel my Tesco SIM contract?


Yes, you can cancel your Tesco SIM contract. Here are the ways you can do it:

  • Call Tesco Mobile customer service: You can call Tesco Mobile customer service on 0345 301 4455. They are available from 8am to 9pm Monday to Friday, 8am to 8pm on Saturday, and 9am to 6pm on Sunday.

  • Cancel online: You can also cancel your contract online by logging into your Tesco Mobile account and selecting "View or Change my account details." Then, click on "Cancel my account."

  • Text Tesco Mobile: You can text "STAC" to 75075 to request a cancellation code. Once you have the code, you can call Tesco Mobile customer service or cancel online.


What happens at end of Tesco phone contract?


When your Tesco Mobile contract ends, you will have a few options:

  • Continue with your current plan: If you are happy with your current plan, you can continue with it month-to-month. You will no longer be tied into a contract, so you can cancel at any time.

  • Change to a different plan: If you want to change to a different plan, you can do so at any time. You may need to pay an early termination charge (ETC) if you are changing plans within your contract period.

  • Switch to another network: If you want to switch to another mobile phone network, you can do so at any time. You will need to port your number to the new network.

If you choose to continue with your current plan, you will be able to keep your phone and your number. You will also be able to continue to use your current Tesco Mobile benefits, such as discounts on Tesco products.


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