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  • Who gives a crap – here’s how to cancel?
    Unlike most subscriptions, Who gives a crap allows you to skip, pause or cancel at any time, without providing any notice! Simply log into your account and head to the ‘Manage subscriptions’ page. Select ‘More options’. Select ‘Cancel subscription’ at the bottom of the list. Select the subscription you’d like to cancel. Let Who gives a crap know why you’re cancelling. Then select ‘Cancel subscription’ and you’re cancelled! Visit the website: https://support.whogivesacrap.org/hc/en-au/articles/360035647033-Cancelling-a-subscription
  • Is the app free?
    Yes. Its free to download and free to use. We may introduce additional paid for services in the future but the basic service will remain free to our customers.
  • How can Little Birdie help me?
    Little Birdie helps you manage your subscriptions and regular payments! She connects to your bank accounts (with your permission) and gets a bird’s eye view of all your outgoings. She then uses these insights to generate the following benefits: Gives you a list of all your subscriptions and regular payments in one place! Gives you an analysis of your spending history – highlighting any areas where you can save. Sends you alerts and reminders of any upcoming payments, price increases, and contract end and renewal dates. Helps you to find better deals and switch suppliers. Gives you tips on how to cancel any unwanted subscriptions or contracts in the Cancellation Tips section. Helps you to manage your free trials. The best part is Little Birdie is FREE to download & use! What are you waiting for? Download today – the app is available on Apple App Store and Google Play Store.
  • What is the Little Birdie app?
    Little Birdie is a subscription and bill management service which helps you see all your regular payments and subscriptions in one easy-to-use app. It alerts you any to upcoming payments, changes in price, contract renewal dates, and even free trial end dates. Little Birdie will also recommend alternative, better value products or providers and help cancel those unwanted products or services you no longer use. It can also remind you about important renewals & payments like TV License, car MOT, or the next interest-free payment on your new sofa! Think of it as your smart assistant managing your bills and payments or finding you better value.
  • How does it work?
    Little Birdie uses the latest ‘open banking’ technology and clever data analysis to analyse your spending; helping you see what you've signed up to and help you switch to a better deal if possible or cancel if you choose to stop using a product or service. We will only do this with your express permission. Read more about how Open Banking works here
  • I have a question about using the app – what's the best way to contact Little Birdie?
    Fear not - our team are here to help you! Simply email us at hello@littlebirdie.co.uk. We monitor emails to hello@littlebirdie.co.uk and our social media channels Monday to Friday 9-5.30pm. We will always try and respond to your query within 24 hrs
  • How can Little Birdie help me save?
    Yes. One of the major benefits of the app is that it gives you a complete list of all your outgoings in one easy-to-use platform. This means you can see exactly where your money is going, without having to rack your brain. Little Birdie will notify you of any duplicate subscriptions and then help you cancel those unwanted or additional subscriptions. We don’t mean to toot our own horn, but have you seen our strapline 😉: Subscriptions managed. Money saved. Life simplified. Little Birdie will also alert you to any better deals that are out there. She scours the market, helping you to find a better deal to switch and save!
  • What do you mean by subscriptions?
    When we talk about subscriptions, we mean any products or services where you pay a regular fee/price and have a commitment – for example, Broadband, TV, Streaming services such as Netflix or Amazon Prime, Gym memberships, Razors, Food boxes, or your Peloton.
  • How do I know when my contract is ended or my renewal due?
    You have the option to tell us in the 'edit' subscription field in the app. Your contract with your service provider should include the start and end date. We also use Open Banking technology which looks at your transaction history and can predict when your contract may end based on when your payments started.
  • How does open banking work?
    Open banking is a safe and secure way to share your financial data. Little Birdie cannot access your money, but rather, open banking gives Little Birdie a bird’s eye view of what you’re spending, empowering you to manage your money better! To learn more about how open banking works, check out our video
  • Is open banking safe?
    Yes! At Little Birdie, we know that giving an outside party read-only access to your bank accounts can be daunting – but we can assure you, it is 100% safe to use! Using Little Birdie’s app, you are in control. You won’t have to provide any passwords or login details. Open banking is also regulated by the financial conduct authority, in other words, it’s a safe way for you to manage your accounts & it’s legit!
  • If I select a particular deal, how is this processed?
    Little Birdie in conjunction with Money Supermarket connect you to a wide range or service providers and deals. When you select a particular deal, it will be processed by the service provider you choose – your contract will be with that provider.
  • Are the deals on the Little Birdie app the same as those on MoneySuperMarket?
    Yes – we are happy to report that the deals are the same on the Little Birdie app as they are on MoneySuperMarket! See, at Little Birdie, we will stop at nothing to get you the best possible deal!
  • How does the deals section work?
    We have partnered with MoneySuperMarket to get you the best possible deals. They are experts in price comparison and have great relationships with most leading service providers. You simply provide some basic information as requested and you will receive a quote – a copy of which will be emailed to you. You can then decide to proceed or not. Little Birdie will work with MoneySuperMarket to ensure we always have the best deals available.
  • If I select to switch my provider to another cheaper alternative, found by Little Birdie, do I have to pay to make the switch?
    Little Birdie will not charge you to source a better deal or make the switch. However; if you decide to leave your current contract and switch to another provider, you may have to pay an exit fee, or early termination fee, this will depend on the contract or service provider’s T&Cs. Not all service providers will require this, but some do and it’s definitely something you will need to check before you make the switch! Want an easy fix to this problem? Fear not – Little Birdie has got you covered! Check out this Top Tip to save your time and potentially money! Little Birdie Top Tip: Tweet tweet, Little Birdie has done the hard work for you and given you a list of how to cancel your contracts if you find a better deal! Visit the ‘Cancellation Tips’ section on the website and on the app!
  • Why does MoneySuperMarket appear on the app?
    MoneySuperMarket appears on the Little Birdie app because they are one of our partners. This partnership has been formed to find you the best deals and save your hard-earned cash.
  • Why is MoneySuperMarket appearing in the app when I click on deals for energy, telecoms, broadband and insurance – is this a glitch?
    Good question! No, it’s not a glitch – rather an opportunity for you to save! Little Birdie has partnered with MoneySuperMarket to ensure we secure the best deals and prices for you on energy, telecoms, broadband and insurance! At Little Birdie, we understand with the cost of living rapidly increasing, these are two important areas where it can be difficult to find the best deal and then make the switch. It is for just this reason we have partnered with MoneySuperMarket – to help find you the best deal!
  • Do I have to pay for Little Birdie to find me the best deal?
    No, Little Birdie is FREE to use and download – and this includes finding you the best deal. We may introduce paid-for features later, but you will be kept informed as to what these are and when they will be introduced.
  • If I select a deal, who manages this for me?
    The provider of the service you choose – you will be their customer.
  • How do I add other payments to keep track of?
    Little Birdie can take care of any payment event that you need to remember - like your annual MOT, the window cleaner, or the kid's gymnastics fees. Just go to the Subscription tab and click the green button. You can then select what category to pop this reminder under or choose other, then enter the details. Make sure you've got notifications switched on, that way you'll never miss a thing!
  • What happens to my data if I stop using the service or delete the app?
    You have the option to close your account at any time and the right to be forgotten which means Little Birdie will no longer have access to your data. Just go to the profile section within the app and select 'Close Little Birdie Account'.
  • I can't connect my bank or credit card
    Oh no! That's frustrating. First, try logging into your bank account online to make sure everything is working, then try again on the Little Birdie app. If that still doesn't work - please get in touch so we can help you. Don't keep trying in case your bank puts a temporary block on your account.
  • How do I add a bank account or credit card?
    When you first use the app, we will guide you to pick the bank or credit cards you would like to connect to your Little Birdie account - just click on 'Find Subscriptions'. If you want to add another account, go to your profile and click on 'Connected Bank Accounts'. Then select add account and search for your bank or credit card provider. Once you've found them, you will be asked to log in to that account to give Little Birdie permission to analyse your account data for you. Once this is done, you're connected and can start seeing what subscriptions you have.
  • My bank account or credit card is not listed
    If you can't find your bank on the list, then unfortunately Little Birdie can't help you right now. We cover over 96.5% of current accounts and work with 35 Banks, we're sorry that yours isn't one of them.
  • Is the Little Birdie app safe to use?
    Yes. We use bank-grade encryption, so you can rest assured that your data is kept safe and secure. We also comply with FCA and ICO regulations, and the app has read-only access. So, simply put, we cannot access your money. We also don't store any of your banking credentials.
  • Zen Internet - here’s how to cancel: 
    Call to cancel: 01706 902001   Email at cancellations@zen.co.uk  Visit website: https://www.zen.co.uk/contact-us 
  • Shell Energy Broadband - here’s how to cancel: 
    Fortunately, Shell Energy Broadband makes it easy for you; you can: Call to cancel: On 0330 094 5801 (lines are open from 8 am to 8 pm Monday to Friday, and 9 am to 4 pm on Saturday).  Email: broadbandsupport@shellenergy.co.uk   Or write to them at Shell Energy Retail Limited, Shell Energy House, Westwood Business Park, Westwood Way, Coventry CV4 8HS. Click to cancel: https://www.shellenergy.co.uk/broadband  Switched to Shell Energy Broadband but now want to cancel? Little Birdie has some advice: Once your order has been accepted, you have a 14-day cooling-off period, which starts the day after your order has been accepted. You have the option to cancel right up until midday the day before your service is due to start.  Call to cancel: on 0330 094 5801. If Shell Broadband has already started to provide the service and you decide to cancel, you will have to pay the full cost of the services you’ve received until the service is cancelled or transferred.  Little Birdie’s Top Tip: If you have any doubt, and think you may want to switch, action ahead of the 14-day mark. Your money and time are precious, don’t waste them! 
  • BT Broadband – here’s how to cancel:
    Call to cancel: Tell BT you are leaving by calling 0800 783 1401 - you will need to give them 30 days’ notice. View the opening hours here <https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt->. Little Birdie Top Tip: Tweet tweet, make sure you check the end date of your contract! If you leave BT before your contract ends, you may need to pay an early termination fee. Your contract end date will be on your bill. If you would like to leave your contract early, learn more about the early termination fee here. <https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt-> Visit the website: https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt-
  • NOW TV - here’s how to cancel:
    Luckily for you, Little Birdie has checked out the website for you - here’s what to do: Call to cancel: 03300 412473  Email to cancel: updatemyaccount@nowtv.com Little Birdie Top Tip: Careful, 03300 numbers can be expensive! Calls made from NOW Calls landline are free, but by mobile can cost anywhere between 3p to 55p a minute! If you don’t have a NOW landline, email. We’ve got your back!  Visit website: https://help.nowtv.com/article/how-do-i-cancel-broadband 
  • Sky TV - your guide to cancelling: 
    Sky’s website is not very intuitive - so Little Birdie has done the hard work for you - here’s what you need to know to cancel:  Call to cancel: 03442 414141 Email Sky at mysky@sky.co.uk (click here for our email cancellation template!) Send a letter to Sky (click here to download our cancellation letter template - all you have to do is enter the company name and sign!) Address: Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD Little Birdie’s Top Tip: Tweet tweet, don’t leave it! If you know you want to cancel, get to it - on a rolling contract, Sky requires you to give 31 days’ notice to cancel.  Visit website: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-broadband/articles/cancel-sky-broadband 
  • Post Office Broadband - here’s how to cancel:
    Post Office has sold its Broadband and phone business to Shell Energy Broadband.  What does this mean for you?  Shell Energy will start transferring services over to its broadband from November 2021 and this will be completed by early 2022.  Shell Energy will send you a letter or email before you’re due to be moved, and once you’ve been moved with more details!  Don’t worry, there will be no disruption to your service during the transfer. If you’re a broadband customer, you won’t need a new router.  Little Birdie’s Top Tip: It can be stressful when your service provider gets sold, or goes bust, but sit back, relax, and wait for Shell Energy to contact you - everything will be okay! 
  • TalkTalk – here’s how to cancel:
    The easiest way to cancel your TalkTalk service is to give them a call on 03451720088. A representative will talk you through your options and let you know how you can return your TalkTalk equipment. What happens if I cancel within my contract period? If you cancel before your contract ends, you may have to pay an early termination fee. The best way to find out how much this is; is to give TalkTalk a call on the number above. You can check your contract end date in the My Account section, under My Package. What happens if I want to cancel in my first 20 days? If you sign up for TalkTalk and want to cancel within the first 20 days of your order date – you can – and without paying a penalty fee! You will only have to pay for the services you used during the time. Little Birdie Top Tip: Tweet tweet, make sure you don’t cancel your recurring payment until you’ve paid your FINAL bill. This will ensure TalkTalk get any money back to you quickly if you have overpaid for any of your services. Are you not satisfied with your Fibre connection? Under TalkTalk’s ‘Great Connection Guarantee’, if you recently signed up for Fibre broadband, and you are not satisfied with your Fibre connection in the first 30 days of your services, you are covered by the Great Connection Guarantee. This means you can leave TalkTalk if you’re not satisfied with your Fibre connection (within the first 30 days), and only pay for the services that you have used.
  • Atlantic Broadband - here’s how to cancel: 
    To cancel, either visit your local Atlantic Broadband branch or cancel over the phone: 888-536-9600 - it’s as easy as that! 
  • Hyperoptic - here’s how to cancel: 
    Call to cancel: 0333 332 1111   Email:  support@hyperoptic.com  Little Birdie Top Tip:  Have your contract number and details to hand before calling! Remember to ask for a confirmation email or text - confirming the fact your service has been cancelled! 
  • Plusnet - here’s how to cancel: 
    Switching to another provider on the Openreach network? All you have to do is select a new deal, sign up, and your new provider will sort out the cancellation process for you - it’s as easy as that!  If you are moving to a broadband provider outside the Openreach network - here’s how to cancel: Call TalkTalk customer service on 0800 432 0200 - ask for confirmation email or text confirming cancellation.  Visit website: https://www.plus.net/help/legal/cancellation-policy/  Little Birdie’s Top Tip: Before you cancel, it is worth looking at the providers within the Openreach network - enter your address & view deals: https://www.openreach.com/ 
  • Virgin Media - here’s how to cancel:
    If you have a Virgin Media telephone, you can call 150, alternatively call 0345 454 1111* and select the option ‘If you’re thinking of leaving Virgin Media’. 
  • Tesco Mobile – here’s how to cancel:
    If you have more than one number on your account, log in to your account https://www.tescomobile.com/customer/account/login/referer/aHR0cHM6Ly93d3cudGVzY29tb2JpbGUuY29tL2N1c3RvbWVyL2FjY291bnQvaW5kZXgv/ and follow the steps below: Find ‘View or change my account details’. Then select ‘Leaving Tesco Mobile’, which can be found at the bottom of the page. If you are switching to a different network and would like to keep your existing number, you will need to request a PAC. To do this, simply text ‘PAC’ to 65075 from your Tesco Mobile – it’s free! You will need to give this to your new network and Tesco Mobile and your new provider will sort out the switch for you. If you are switching to a different network and don’t want to keep your existing number, you will need to request a STAC. To do this, simply text STAC’ to 75075 from your Tesco Mobile – it’s free! You will need to give this to your new network and Tesco Mobile and your new provider will sort out the switch for you. Call to cancel: You can also call to cancel; simply call Tesco Mobile’s Customer Care team on 0330 123 4050. If I decide to cancel my contract, will I have to pay an early termination charge (ETC)? If you cancel ahead of your next billing date, you will have to pay for any usage you have made on the Tesco Mobile Pay monthly service. To find out more about how Tesco Mobile works out ETCs, visit the website https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile/early-termination-charge-explained Want to cancel your Pay as you go contract? Visit this page https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile/switching-to-another-network Want to cancel your Business contract? Visit this page. https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile/switching-to-another-network Little Birdie Top Tip: You can also call Tesco Mobile’s Customer Care team on 0330 123 4050, to request your PAC or STAC. These will be valid for 30 days. Visit the website: https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile/switching-to-another-network
  • Three – here’s how to cancel:
    You will need to provide Three Mobile with 30 days’ notice to cancel your contract. To keep your existing number, request a PAC from Three Mobile. Or if you’re switching to another provider and don’t want to keep your number, you will need to request a STAC from Three Mobile – either of which you will need to send on to your new provider. If I leave within my minimum contract period, will I need to pay an early termination fee? Yes. If you decide to leave early, you may well have to pay an early fee to get out of your contract early. This fee will be the equivalent to the total of the monthly charges remaining, find out more in this price guide https://www.three.co.uk/terms-conditions/price-guides Call to cancel: If you’re calling from your Three Mobile, call 333, If you’re calling from another phone, call 0333 338 1001 Little Birdie Top Tip: You will need your mobile number, password, address, and date of birth to cancel, make sure you have them handy! Visit the website: https://www.three.co.uk/support/cancel-contract
  • giffgaff – here’s how to cancel:
    If you have a goodybag, you can simply delete your payment information from your Payment Details (login to access your account <https://www.giffgaff.com/auth/login?redirect=%2Fprofile%2Fpayment-details>). Will my SIM automatically deactivate after 6 months of not using it? Yes. If your SIM and account are inactive for 6 months, your SIM and account will automatically deactivate. What if I want to move to another network? The good news is you won’t have to wait 6 months! If you don’t want to keep your existing giffgaff number, you will need to request a STAC, which you can then send to your new network provider. Your new provider will then take care of cancelling your giffgaff account for you. The STAC is valid for 30 days. If I move network, can I keep my giffgaff number? It is possible to keep your giffgaff number if you request a PAC, which you will need to give to your new network. They will then take care of cancelling your giffgaff contract for you and bring across your existing number. The PAC is valid for 30 days. Visit the website: https://www.giffgaff.com/help/articles/how-do-i-cancel-my-giffgaff-account <https://www.giffgaff.com/help/articles/how-do-i-cancel-my-giffgaff-account> Little Birdie Top Tip: Request a STAC or PAC, by logging into your account. <https://www.giffgaff.com/auth/login?redirect=%2Fprofile%2Fdetails%2Frequeststac>
  • Sky Mobile – here’s how to cancel:
    Sky Mobile – here’s how to cancel: To cancel, you will need to give Sky Mobile 31 days’ notice, unless you’re in your cooling off period (see Little Birdie’s Top Tip below!). If you’re switching to another provider, you won’t have to give Sky Mobile notice. If I’m within my minimum term, will I have to pay an early termination charge? Yes. Most of Sky’s products have a minimum term of either 12 or 18 months. You can find out more about early termination charges here. https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early#need-a-hand I’m switching but want to keep my number – what do I need to do? If you want to keep your number, you will need to ask Sky Mobile for a PAC (Porting Authorisation Code), which you can then send to your new provider – they will take care of this for you! I’m switching but don’t want to keep my number – what do I need to do? If you don’t want to request your number, you will need to ask Sky Mobile to send you a STAC (Service Terminating Authorisation Code), which you will need to give to your new provider. I’m not switching, I just want to cancel – what do I do? Call Sky Mobile to cancel on 03337592894 Send Sky Mobile a letter to cancel: Write to Sky Mobile at Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD, to cancel. Make sure you provide your name, address, postcode, and your telephone number. Alternatively, you can email mysky@sky.uk to cancel, providing the information laid out above. If you write or email Sky Mobile, they will need to call you to confirm you are the authorised account holder. It’s worth bearing this in mind as calling directly may be the quickest way to cancel! Little Birdie Top Tip: Sky Mobile offers a longer than average cooling-off period, so you have 31 days from when your order is delivered to decide to cancel, without paying an early termination charge. If you bought any devices or accessories as part of your contract offer, your cooling-off period will start when your last item has been delivered. Visit the website: https://www.sky.com/help/articles/cancelling-sky-mobile <https://www.sky.com/help/articles/cancelling-sky-mobile>
  • EE – here’s how to cancel:
    If you want to switch networks and keep your number you will need to request a PAC number from EE, which you can do free of charge. You can do this by following any of the steps below: - Call 150 from your EE phone. - Call 07953 966 250 from any phone - Text PAC to 65075 Once you have requested the PAC, EE will text you your PAC, (which you will need to give to your new network), along with information about switching, with a link to your online account. Once you switch your network, your contract with EE will be cancelled and they will stop billing you from that end date. What if I want to switch my network, but don’t want to take my number? To switch networks without your number, you will need to request a STAC, which you can do by following any of the steps below: - Call 150 from your EE phone. - Call 07953 966 250 from any phone - Text STAC to 75075 Once you have requested your STAC, EE will then text it to you. You will need to give this to your new network. Once you’ve switched, your EE service will be cancelled. Little Birdie Top Tip: If you are a Pay As You Go customer, remember to use any outstanding credit ahead of switching, as this will not be carried across to your new network. Visit the website: https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-contract-with-ee <https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-contract-with-ee>
  • Virgin Mobile - here’s how to cancel: 
    The best way to cancel your contract is to call Virgin Media’s customer service team: You can either call 789 from your Virgin mobile or call 0345 6000 789 from another phone.  Visit website: ​​https://www.virginmedia.com/help/contact-us/thinking-of-leaving/mobile  
  • O2 – here’s how to cancel:
    Call to cancel: You can call 202 (free from your O2 phone), to cancel your contract. You will need to give 30 days’ notice. Can I keep my O2 number if I am switching my network? Yes. To keep your number, you will need to request a PAC. To do this simply text PAC to 65075, and you will receive your code within a speedy 30 seconds. What if I am switching to another network and don’t want to keep my number? If you don’t want to keep your existing number, you’ll need to request a STAC. Text STAC to 65075 and you’ll receive your code within 30 seconds. What if I have switched to another network and decide to go back to O2? Your O2 account will remain active while the switch is taking place. If during this period you decide to stick with O2, you have a 30-day notice period to let O2 know you will be staying with them. Little Birdie Top Tip: Before leaving O2, make sure you have settled any outstanding bills, and this includes Pay As You Go, if you don’t use your remaining credit, you will lose it. Visit the website: https://www.o2.co.uk/help/account-and-billing/leaving-o2 <https://www.o2.co.uk/help/account-and-billing/leaving-o2>
  • Vodafone – here’s how to cancel:
    Call to cancel: Dial 191 for free if you are currently on a Vodafone device; alternatively, you can call 03333 040 191 from a UK landline or mobile. How long do I have to cancel if I have just joined Vodafone? From when you join, you have 14 days to cancel. Simply fill out this cancellation form <https://www.vodafone.co.uk/cs/groups/public/documents/webcontent/pdf_returns-policy-cancel-form.pdf> to cancel. Visit the website: https://www.vodafone.co.uk/my-vodafone-account/orders/returns <https://www.vodafone.co.uk/my-vodafone-account/orders/returns>
  • The Times – here’s how to cancel:
    To cancel your subscription, simply call to cancel – call 0800 018 5177 or 0207 711 1527, if you are calling from mobile or overseas. Lines are open from 8am - 7pm Monday to Friday and 8am – 4pm over the weekend. Alternatively, you can visit the My Account section of the website: https://www.thetimes.co.uk/account/cancel.
  • Spotify – here’s how to cancel:
    If you are on a premium plan – follow this path: · Log into your Spotify account. · Within Your Plan, select Change Plan. · Scroll down to Cancel Spotify and select Cancel Premium. It’s as easy as 1-2-3! Visit the website: https://support.spotify.com/uk/article/cancel-premium/ Little Birdie Top Tip: If you are on a Premium Family Subscription, you may have to contact Spotify Support to delete your account. Option 2 Little Birdie Top Tip: Once your premium account is cancelled, you can keep your playlists and saved music on your free account. You can also still log in and play with ads.
  • YouTube TV – here’s how to cancel:
    If you want to cancel through your iOS app – follow this path: · Open your App Store (hint: For a quick way to find it, swipe to the left and start typing App in the search bar). · Select your Apple ID (the icon in the top right-hand corner. · Select subscriptions. · Select YouTube TV. · Click to cancel. If you want to cancel through your Android app – follow this path: · Simply open your YouTube TV app. · Select settings. · Select membership. · If you’d like to cancel your subscription permanently, select cancel. · If you would like to pause your subscription and have the option to come back to it, pause it. If you want to cancel through the website – follow this path: · Head to the YouTube TV website. · Log into your account. · Select settings. · Select membership. · If you’d like to cancel your subscription permanently, select cancel. · If you would like to pause your subscription and have the option to come back to it, pause it.
  • Amazon Prime Video – here’s how to cancel:
    Do you have Amazon Prime Video as part of your Amazon Prime Membership? Follow this path to cancel: Log into your Amazon account. Head to your Account & Settings, which can be found in the top right-hand corner. Within the accounts tab, select Your Membership. Then select End Membership and Benefits, and simply confirm to cancel. On a trial? Select End Trial and Benefits and confirm to cancel. Do you have a Prime Video only subscription? Follow this path to cancel: Log into your Amazon account. Click the Accounts & Settings drop-down box in the top right-hand corner. Within your Accounts tab select Your Membership. Simply select ‘End Membership’ and voilà – you’ve cancelled! Little Birdie Top Tip: If your Amazon Prime Video or Prime Video subscription was created through a third party, you will need to contact them to find out how to cancel. Visit the website: https://www.amazon.co.uk/ref=nav_logo
  • Amazon Music – here’s how to cancel:
    Log in to your Amazon account. Head to your Account & Settings, which can be found in the top right-hand corner. Within the accounts tab, select Your Music Subscriptions. Then select Cancel Subscription and simply confirm to cancel.
  • YouTube music – here’s how to cancel:
    Head to YouTube Music. Click on your initial or profile picture in the top right-hand corner. Select Paid Memberships, and then Manage. Then select Cancel membership. Select the reason you are cancelling and then click next. Confirm to cancel. Little Birdie Top Tip: Tweet tweet, did you know you can pause your YouTube Music subscription? Follow the steps above and instead of selecting cancel, select the option to pause your subscription.
  • Disney+ - here’s how to cancel:
    First, log into your Disney+ (by your computer or mobile browser). Select your profile. Then select account. Select your Disney+ subscription under Subscription. Select cancel subscription. Select your reason for cancelling. Complete to cancel. When will my Disney+ service end? You will continue to be able to use your Disney+ service until the end of your billing period but won’t be charged moving forward. Little Birdie Top Tip: If you are signed up to Disney+ through a third-party app, you will have to contact them to cancel. Try seeing if the third party is listed on our cancellation page. If they are, Little Birdie will have gathered all the relevant contact information for you! Visit the website: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=e3f581b7db437c50041b269ed3961982
  • Odeon myLIMITLESS – here’s how to cancel:
    You will need to provide Odeon with 30 days’ notice to cancel your membership. The only exception to this is if you’re in your first 14 days, then you can cancel your membership within that time, this is known as your cooling off period. You will also need to abide by Odeon’s minimum membership period, which is 12 months, in other words, unless you have experienced one of the changes of circumstances listed by Odeon <https://www.odeon.co.uk/privacy-and-legal/limitless-membership-terms-and-conditions/>, you will need to serve out your contract for 12 months before you cancel. Call to cancel: Call Odeon’s myLIMITLESS helpline on 0333 00 444 11. Lines are open between 10 am – 5 pm. You can also contact Odeon via their online contact form https://help.odeon.co.uk/hc/en-gb/requests/new?ticket_form_id=360000925599 Visit the website: https://help.odeon.co.uk/hc/en-gb/articles/4407513533586-How-do-I-freeze-cancel-or-terminate-myLIMITLESS-membership
  • Apple TV+ – here’s how to cancel:
    Visit the tv.apple.com website. Select the account icon which appears at the top of the page. If you can’t see the account icon, you may need to sign in using your Apple ID. From here, select Settings, scroll down to subscriptions and select Manage. Find the subscription you would like to cancel and select cancel. Cancelling your Apple TV+ is as easy as that! Little Birdie Top Tip: If you are unable to cancel your subscription at tv.apple.com, head to Settings and you can cancel your subscription there. Alternatively, you can contact Apple Support. Tweet tweet, do you need to request a refund? Head to reportaproblem.apple.com and sign in with the same Apple ID that you signed up to your Apple TV +account with.
  • Sky TV – here’s how to cancel?
    The easiest way to cancel is to log in to your Sky account (My Sky), scroll down and select the service you would like to cancel. How much notice do I have to give Sky TV? You will need to give them 31 days’ notice unless you are in your cooling off period (this applies to Sky+ and Sky Q packages). How long is my cooling off period? Sky TV gives you a whopping 31 days as a cooling period; during this period, you can cancel your TV services and any equipment at any time! The only exception is if you have asked for your TV service to be made available during this period. How do I cancel my Sky+ or Sky Q within my cooling off period? You can cancel your Sky TV services any time before your viewing card has been used to receive the TV service you have asked for (during your 31-day cooling off period). How do I cancel my Sky+ or Sky Q outside of my cooling off period? When you first signed up with Sky TV, you would have agreed to a minimum contract period, this is often 12 or 18 months for most Sky products unless otherwise stated. Note: To view your contract end date, head to your account. If you cancel your services before your contract end date, you may have to pay an early termination charge. For more details on this charge, visit this webpage. When will I receive my final bill? Sky bills are taken a month in advance, this means you might be billed for the month ahead after you have cancelled your service. What happens if my account is in credit or I am owed a refund? Don’t worry, when your service has ended, any credit that is on your account will be put back in your bank account after 45 days. Do I have to return my Sky Q equipment? Yes. After your Sky Q subscription has ended, you need to return any equipment, using the returns information on the website. Little Birdie Top Tip: If you are UK-based, Sky TV gives you a 31-day cooling off period, rather than the standard 14 days. This means, you have longer to figure out if you’d like to cancel without any restricting factors – that’s pretty cool, right? Something important to note is that if you have requested that your TV service be available during your cooling off period, then you forfeit your cooling off period. Visit the website: https://www.sky.com/help/articles/cancel-sky-tv
  • Xbox Live – here’s how to cancel:
    To cancel Xbox subscription on your console, follow these steps: Press the Xbox button and open the guide. Head to Profile & System – click Settings – click Account – click Subscriptions. Select the subscription you want to manage, and then follow the dictated steps to cancel. If you are eligible, you may be prompted to request or initiate a refund for your subscription. To cancel your Xbox subscription on the web, follow these steps: First, sign into your account: account.microsoft.com. Access the section Subscriptions, then select View all subscriptions, find the subscription you would like to cancel and then select Manage. Finally, select Cancel subscription or you can turn off recurring billing. Little Birdie Top Tip: Tweet tweet, if you opt to disable recurring billing, it will grant you the benefits of your subscription for the remainder of your payment schedule without billing you again and charging you for a renewal payment.
  • The Telegraph – here’s how to cancel:
    If you would like to cancel a Digital, Digital Plus, Digital Light, Family Pack, Puzzles or Wine Cellar subscription, follow the steps below: For more information on cancelling your subscription, visit The Telegraph website and head to the ‘My Account’ section. Next, visit ‘Subscription Deals’ and then select ‘Manage your subscription’. It’s as simple as that! Call to cancel: UK-based subscribers can call the subscriptions team on 03301 735 542. If you would like help cancelling a third-party subscription through Apple, Google Play or Amazon, follow the steps below: To cancel a third-party subscription, you will need to contact the provider: Want to cancel your subscription through Apple? Click here. Want to cancel your subscription through Google Play? Click here. Want to cancel your subscription through Amazon? Click here. Little Birdie Top Tip: Tweet tweet, if you have taken out a subscription with a third-party provider, The Telegraph team will not be able to cancel the subscriptions for you, you will need to contact the provider directly.
  • The Guardian – here’s how to cancel:
    Firstly, log in to your account and head to the Manage My Account area. You can log in here. Under the account overview section, you will see support for the Guardian. Click ‘Manage subscription/contribution/membership’. Then, scroll to the bottom of the page to see instructions on how to cancel. Tweet tweet, these cancellation instructions will vary between types of support. Call to cancel: You can also contact customer service; the team will settle any reimbursements due and provide you with a final bill date before cancelling your payments. If you are based in the UK, Europe and rest of the world call on: +44 (0) 330 333 6790 Phone lines are open 8am - 6pm Monday - Friday (GMT/BST) 9am - 6pm Saturday - Sunday (GMT/BST)
  • Netflix – here’s how to cancel:
    · First, log into your account. · Click the drop-down box in the top right-hand corner. · Select your Account. · Select Membership & Billings and hit cancel membership. · Select ‘Finish Cancellation’ to confirm. Cancelling is as easy as that! Visit the website: https://www.netflix.com/gb/ Little Birdie Top Tip: If Netflix is included in your Sky package, you will have to go through Sky to cancel. Contact Sky at sky.com/upgradenetflix to cancel your Netflix membership. OPTIONAL Cancelling tip for Netflix: I can’t see an option to cancel on my Netflix account: If you are having this problem, you can cancel your Netflix account with your billing company. In your Netflix account, you will see further information about who you need to contact to cancel.
  • BT Sports – here’s how to cancel:
    Tweet tweet: You will not be able to cancel your BT Sports subscription online or through your MyBT account. Instead, you will have to give them a call on 0800 800 150, or 150 using a BT mobile. Lines are open Monday to Friday 8 am – 9 pm. When will my BT Sports service stop? Your service will end 30 days after the date you tell BT Sport, which means you can continue to watch it for 30 days after the date you cancelled. It’s important to note that you will have to keep paying the agreed charges before the service ends. Do I have to pay a leaving fee? Only if you’re within the minimum term when you contact BT Sport to cancel the service. If you’re not, you’re free as a bird to leave without paying a leaving fee! Visit the website: https://www.bt.com/help/bt-sport/bt-sport-bill-credit Useful article from Community Manager on BT Help Forum: https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/How-to-cancel-BT-Sport/td-p/2044941 Little Birdie Top Tip: To cancel, you will need to provide BT Sports with 30 days’ notice.
  • Scottish Power – here’s how to cancel:
    How can I cancel if I have just signed up with Scottish Power? You have a 14-day cooling off period from when you first signed up with Scottish Power, where you can cancel – and be free as a bird! What happens if I want to cancel, and I am an existing customer? If you have recently changed your tariff, you have 14 days from when you confirmed this to cancel. How can I cancel? Call to cancel: 0800 400 200 (lines are open Monday – Friday 9 am – 5 pm). By completing this cancellation form and returning it to: ScottishPower Sales Support Section 14 Cancellations Team 320 St. Vincent Street GLASGOW G2 5AD. Visit the website: https://www.scottishpower.co.uk/cancellations
  • Ovo – here’s how to cancel:
    Do I need to let OVO know that I am switching? No, once you’ve signed up with your new supplier, they will let OVO know that you’re leaving. What happens if I’m moving out – how do I cancel my OVO account? If you’re moving, simply log into your OVO account and let them know the exact date you will be moving out. You will also need to give them your exact meter readings for the day – make sure you have them to hand! Can I change my mind and stay with OVO after switching? Yes! You have a 14-day cooling off period to decide if you want to go ahead with your switch from OVO. If you decide to stay, you won’t be charged any exit fees, even if you’re on a plan with exit fees. When do I need to provide my final meter readings to cancel? You get a 10-day window to provide these readings. This begins 5 days before you switch date and finishes 5 days after. Send OVO those readings as well your new supplier, this will make your switch go as smoothly as possible! What happens if I have credit remaining in my account after my final bill? Fear not! OVO will refund it to your bank account within 10 working days, only cancelling your direct debit after they have transferred this back to you. What happens if I have credit in my account but don’t pay by direct debit? OVO will send you a cheque – don’t worry, you’ll still get your credit! When do I get my final bill and refund if I’m owed one? After your readings have been checked, your new supplier will send to them to OVO. OVO will then use these readings to create your final statements and close your account. Don’t worry if it takes you a while to receive these, gas and electricity readings are sent separately, so you may get 2 final statements, which may take up to 6 weeks to receive. Little Birdie Top Tip: Tweet tweet, before you sign up with your new supplier, make sure you have settled any outstanding bills with OVO, this will make the switch and cancellation process as simple and smooth as possible! Option 2: Little Birdie Top Tip: Send OVO those readings as well your new supplier, this will make your switch go as smoothly as possible! Visit the website: https://www.ovoenergy.com/help/leaving-ovo
  • EDF Energy - here’s how to cancel: 
    Switching providers: All you have to do is sign up with another provider, visit their website, submit your meter readings, and they will inform EDF. After this, EDF will close your account and send over your final statement, which should get to you within six weeks of switching.  What happens if my account is in credit when I switch? EDF will refund anything they owe you within 14 days of getting your final bill. Don’t cancel your direct debit, EDF will sort this out for you, so long as you keep your Direct Debit active. This may seem counterintuitive, but trust us, it will make your life easier!  What happens if I owe EDF money when I switch?  You’ll need to settle any outstanding bills before EDF closes your account. To do this simply log in to your account and you can pay the outstanding balance online.  Alternatively, you can:  Download this PDF, fill it out and return it to EDF Energy. Fear not - it’s very simple and quick to do! Call to cancel: 0333 200 5100 (Although we wouldn’t recommend this - it is very hard to get through! Try the options above first, and if all else fails then call.)  Little Birdie Top Tip (option 1): Don’t cancel your direct debit to cancel, rather follow the steps above and the process will be as stress-free as possible!  Little Birdie Top Tip (option 2): Say hello to EDF Energy’s chatbot! This is an easy way to get the answers to any of your burning questions, and you can even use it to make payments! Visit website: https://www.edfenergy.com/for-home/help-centre/faq/our-tariffs-and-services#chapter-23144-3 
  • E.ON– here’s how to cancel:
    Call to cancel or give termination notice: 0333 202 4714. What happens if I have changed my supplier and my account is in credit? If you have closed your account and it has been billed to a meter reading, E.ON will send you your refund. If you have changed your supplier, your new supplier will give E.ON the reading to close your account. Don’t worry if this takes a while, the process may take a little longer while E.ON waits to get the reading from your new supplier. Do I need to let E.ON know I am leaving? To switch your energy supplier, if you are on a fixed price plan or fixed business plan, you need to give E.ON termination notice, and for it to take effect at the end of your plan, you need to provide this notice to E.ON on or before your notice date (30 days before your plan ends), and it will not take effect until after your plan has reached its end date. What if I’m on a variable plan – do I still need to provide a termination notice? Yes. You’ll need to give them 30 days’ notice. What do I do if E.ON is objecting my switch to a new supplier? Firstly, don’t panic – Little Birdie is flying overhead with the reasons: If you’re on a fixed-term contract – E.ON may object to your switch (check your last bill to see the end date of your contract). If you have not given them the termination notice that you are changing suppliers. If you have an unpaid bill. If your new supplier has not requested to take over all related metering points. Tweet tweet – need help? E.ON should have sent you a letter explaining this, but we’d encourage you to give them a call on 0345 301 4899 to explain what to do next. When do I get my final bill? Once you have signed up with your new supplier and supplied them with your meter readings, the new supplier will send these to E.ON, and after that, you’ll receive your final bill from E.ON. I have a question about my final bill – who do I contact? If this is relating to your closing meter, you will need to call your new energy supplier. If you want to discuss something else on your bill, call E.ON on 0345 301 4899. Little Birdie Top Tip: To switch your energy supplier, if you are on a fixed price plan or fixed business plan, or variable plan, you need to give E.ON termination notice, and for it to take effect at the end of your plan, you need to provide this notice to E.ON on or before your notice date (30 days before your plan ends), and it will not take effect until after your plan has reached its end date. Don’t be caught out by this – if you don’t provide this notice, E.ON can object to your switch! Note: To find your contract end date, look at your last bill or initial contract confirmation letter. Visit the website: https://www.eonenergy.com/business/help/energy-supply/leaving.html#:~:text=if%20you%20give%20termination%20notice,us%20on%200333%20202%204714.
  • SSE Southern Electric – here’s how to cancel:
    Call to cancel: You can call the Customer Service team on 0345 601 9093 and they will close your account for you. What happens if I’m moving? If you are moving, you will need to give SSE your new address (or forwarding address), and they will send you your final bill. What happens if I’m renting and leaving the property If you’re renting, don’t worry, all you have to do is provide the contact details for the new tenants or your landlord – it’s as easy as that! What do I do if I’m selling? If you’re selling, send SSE the contact details for the new occupants or the estate agent. Little Birdie Top Tip: The day you want to cancel, make sure you have your meter readings (for that day) to hand ahead of calling – this will save you time, energy, and stress! Visit the website: https://www.sseairtricity.com/uk/home/help-centre/account-details/account-details/how-do-i-close-my-account/
  • Octopus Energy – here’s how to cancel:
    Email to cancel: You can email Octopus Energy at hello@octopus.energy, and tell them you’d like to cancel your account. What happens if I want to cancel within 14 days of signing up? If you want to cancel after signing up with Octopus Energy, you have 14 days to do so. Simply email them, or head to the website. What happens if I want to switch? Simply sign up with your chosen new energy provider and they will take care of the rest for you. If I cancel my contract, do I get my advance payment back? This depends on when you cancel. If you cancel your switch before the payment has been taken, then Octopus Energy will cancel this advance payment. However, if you decide to cancel after your supply has been taken over by Octopus Energy, and ahead of your contract end date, they reserve the right to keep part of or all the advance payment. We would recommend you call them on 020 3389 5613 or email them at business@octopus.energy, to discuss the advance payment, if you know you want to cancel. If you don’t ask, you don’t get! Little Birdie Top Tip: If you decide you want to leave after you have signed up – hurry! You have 14 days to do this after you submit your application to switch to them! If you know you want to cancel, don’t delay. Option 2 Little Birdie Top Tip: Want to find out more about cancelling your Octopus Energy account? Check out the FAQs page – they provide some very helpful information: Visit the website: https://octopus.energy/
  • British Gas – here’s how to cancel:
    If I want to leave British Gas, do I have to cancel my direct debit? Yes. You can either call British Gas, and they will cancel your Direct Debit or set up another way for you to pay. Can I cancel my Direct Debit myself? Yes. You can cancel directly through your bank or building society. What happens if I’ve got any credit? Don’t worry - if you’ve got credit, British Gas will refund it into your bank account! What happens if I want to cancel but still owe British Gas money? British Gas can arrange a one-off payment if your Direct Debit is still up and running. This will take between 10-14 working days after they have closed your account to sort. Call to cancel: 0333 202 9802 Little Birdie Top Tip: Make sure you want to cancel – as you’ll lose your Direct Debit discount and have to pay more – and at this time, you want to be as efficient as possible with your energy bills! Visit the website: https://www.britishgas.co.uk/help-and-support/bills-and-payments/cancelling-your-direct-debit
  • Bulb – here’s how to cancel:
    Bulb make it easy for you to cancel your switch – here’s what to do: What do I do if I’m in the first 14 days of my switch? Within this 14-day cooling off period, you can cancel your switch in your Bulb account. What happens if I want to switch my supplier after the 14-day cooling off period has finished? If you decide to switch or cancel, after the 14-day cooling off period, all you have to do is switch to another energy provider and Bulb will take care of the rest for you! Visit the website: https://help.bulb.co.uk/hc/en-us/articles/115001240731-Cancelling-your-switch-to-Bulb
  • Virgin Active – here’s how to cancel:
    Can I cancel if I have a full membership? In short, no. If you have signed up for the full membership you are committed for 12 months. There are a few extenuating circumstances, such as redundancy, please check these with your club. I have a Flexi membership – how can I cancel? You have two ways of cancelling: Cancel through the app. Call to cancel: 02077179000 – select option 1. When will I no longer be able to use the gym? You will be able to use Virgin active membership right up until your cancellation date. Little Birdie Top Tip: If you want to cancel your Flexi+ membership, the process will take 30 days. Visit the website: https://www.virginactive.co.uk/login?ReturnUrl=https%3a%2f%2fwww.virginactive.co.uk%2fmy-account%2fcancel-membership
  • David Lloyd – here’s how to cancel:
    Write to cancel: To cancel, you will have to give David Lloyd notice in writing. All letters should be addressed to the Membership Department for your local facility. Visit the website to find the address & email address. <https://www.davidlloyd.co.uk/clubs> How much notice do I need to give? If you are on a Flexible membership you will have to give one month’s notice, and if you are on a Standard Annual or Standard Monthly membership, you will have to give three months’ notice. If your membership has linked members, David Lloyd will treat you giving notice as applying to you and all linked members, unless you tell them otherwise. If it is only you listed on the account, you will have to give the notice to cancel it. Any other adult members linked to your account have the option to end their membership if they give David Lloyd notice. Your membership will end once your notice period ends. Little Birdie Top Tip: You have the option to suspend your membership for a period of between two and nine calendar months within any twelve-month period. To do this, you will need to let David Lloyd know; by writing to them, emailing them, through the David Lloyd Clubs app, through the members’ section of their website, or by filling out a form at your local club. David Lloyd recommends getting proof that they have received it; for example, if sending a letter, asking for recorded delivery, or if you’ve filled out a form at your local club, ask for a receipt. Visit the website: https://www.davidlloyd.co.uk/memberships (The information on suspending or cancelling your membership can be found in this document https://res.cloudinary.com/softwire-david-lloyd/image/upload/v1640105095/Terms%20and%20conditions/lauujmhxjq8k1zd9f7uh.pdf , pages 8-10).
  • PureGym – here’s how to cancel:
    Simply cancel your direct debit at least 4 days before the money is due to come out of your account, and your account will be cancelled! You will still be able to use the gym in the run-up to your billing date and even the day before your billing date. Little Birdie Top Tip: Tweet tweet, did you know that as a core member you can freeze (or pause) your PureGym account at any time for £6.99 a month? Follow the steps below to freeze your membership: Head to the member’s area. Select the ‘Your Profile’ category. Select ‘freeze or cancel’. Please note, that the freeze will be applied from your payment date, so make sure you add the option to freeze at least 4 working days before this date. How to freeze my account as a Plus member: If you are a Plus member, you can freeze your account for 3 months, with no additional fees, over a 12-month period. This freeze starts when you start your first month for free. After your 3-month freezing period, you can continue to freeze your account for £6.99 a month. How can I unfreeze my account? Head to the member’s area and select the option to unfreeze your membership. PureGym may add a small fee to your next payment to cover the days in the gym for the rest of the month.
  • Nuffield Health here’s how to cancel:
    How long do I have to change my mind after signing up? You have a 14-day cooling-off period to change your mind after signing up, where you will receive a full refund of the activation fee and any other fees you have paid. How can I cancel during my cooling-off period? To cancel, you will need to send your home Nuffield Health centre a written notice that you want to cancel your membership. Why not use Little Birdie’s cancellation email template? Or you can fill out a form at your home centre. How do I cancel my membership outside of my cooling-off period? To cancel outside of your cooling-off period and within your membership commitment period, you will need to meet one of Nuffield Health’s criteria. Please visit the website to see if you qualify, section 11.3. To cancel after your cooling-off period has ended and within your commitment period, you will need to send written notice to your home Nuffield Health centre, or you can fill out a form at your home centre. How long does it take to cancel? This depends on when your home centre receives your notice; if they receive it on the first day of the month, then your membership will end on the last day of the same month. If your centre receives your notice after the first day of the month, your membership will only end on the last day of the following month; this means, Nuffield Health will take one more direct debit payment before your membership is cancelled. Once your home Nuffield Health centre has received your notice to cancel, you will receive a letter or email confirming your membership end date.
  • HelloFresh – here’s how to cancel:
    Log in to your HelloFresh account. Select your name and then ‘Settings’ at the top of the page. Select the subscription you would like to cancel. In the bottom right-hand corner click ‘cancel my subscription’. The next screen will pop up with the message ‘Your subscription is now deactivated’, simply close to cancel. HelloFresh will send you an email confirming your cancellation. Little Birdie Top Tip: We’d recommend your keep your cancellation email in case you need it in the future. Visit the website: https://www.hellofresh.co.uk/about/how-to-cancel-hellofresh
  • Pret A Manger subscription – here’s how to cancel:
    Log in to your account (pret.co.uk/my-account). Here you will be able to view your subscription and cancel it. It’s as easy as that! Visit the website: https://www.pret.co.uk/en-GB/pretcoffeesub Little Birdie Top Tip: Pret A Manger has recently increased its monthly subscription fee from £20 to £25. If you are now finding it a little pricey, why not split it with a partner, friend, or family member, so you can still enjoy the benefits but save a little as well?
  • Costa Club Membership – here’s how to cancel:
    Call to cancel: Call Costa’s customer service team on 0333 003 5883* and select Option 1. You can also contact Costa via their online contact form <https://www.costa.co.uk/contact-form/>. Little Birdie Top Tip: Make sure you use your Beans or vouchers before you cancel your account. If you cancel your Costa Club membership you will not be able to redeem any vouchers that you haven’t used and any Beans that you haven’t converted into vouchers will also be lost. In other words, make sure you’ve used all your vouchers and beans before you cancel! Visit the website: https://www.costa.co.uk/costa-club/terms-of-use
  • Gousto – here’s how to cancel:
    Call to cancel: Call Gousto’s customer care team on 020 3011 1002 to cancel. How long do I have to cancel from when I first sign up? You have 14 days to cancel the contract without giving any notice. What if I cancel after the first 14 days? If you cancel after 14 days, you will have to inform Gousto that you would like to cancel. You can call them using the number above. Visit the website: https://www.gousto.co.uk/terms-and-conditions#:~:text=This%20includes%20choosing%20to%20cancel,ask%20for%20an%20account%20cancellation.
  • Apple App Store – here’s how to cancel:
    Apple App Store – here’s how to cancel a subscription on App Store: - Pull up the App Store app. - Select your profile in the top right-hand corner. - Select subscriptions. - Select the subscription from the list that you would like to cancel. - Select Cancel subscription. Visit the website: https://support.apple.com/en-gb/HT202039
  • Google Play Store – here’s how to cancel:
    Google Play Store – here’s how to cancel a subscription on Google Play Store: - Pull up the Google Play app on your mobile. - Select your profile in the top right-hand corner. - Select payments & subscriptions, and then select Subscriptions. - Select the subscription from the list that you would like to cancel. - Select Cancel subscription. - Then follow the instructions to cancel. Visit the website: https://support.google.com/googleplay/answer/7018481?hl=en-GB&co=GENIE.Platform%3DAndroid#zippy=%2Ccancel-a-subscription-on-the-google-play-app
  • Graze – here’s how to cancel:
    The first step is to log in and open your orders page. This page will pull up a summary of your subscription – click ‘manage my box’. You will then see your subscription management page, where you can select ‘cancel this order’. There are a couple of steps you will need to go through to complete your cancellation: You will see any offers that are currently active on your account. You need to scroll through them and select ‘I still want to cancel’. Little Birdie Top Tip: Tweet tweet, once you have cancelled your subscription, any discounts or offers that were active on your account will be removed, if you would like to pause your account, instead of cancelling it, click here. You will then need to pick an option as to why you are cancelling and click submit. You then need to click through the following pages until you see the ‘bye-bye sunshine – your subscription has been cancelled’ message. If you have multiple subscription orders set up, you will need to repeat this process for each of your subscriptions. Little Birdie Top Tip: If Graze has already prepared or preparing your box when you cancel your recurring delivery then this final box will be sent. You can view the cut-off times for cancelling your order, by clicking here.
  • Peloton – here’s how to cancel:
    Peloton allows you to cancel at any time – find the platform you would like to cancel below and follow the steps to cancel: IOS: - Go to your phone’s settings. - Select your name. - Select subscriptions. - Then select Peloton. - Select Cancel subscription. - Select confirm – and you’ve cancelled! Android: - Open Google Play Store on your phone. - Make sure you are signed in to the right account. - Select your profile in the top right-hand corner. - Select Payments & Subscriptions, and then select Subscriptions. - Select your Peloton subscription. - Select Cancel subscription. - Then follow the instructions to cancel. Sky Q: - Visit this website. https://auth.onepeloton.com/login?state=hKFo2SBZMHdleU1McC1wRFBUR2UycGE0akdpNklzWXhwdWxFLaFupWxvZ2luo3RpZNkgYTZsTG5QNG14OGxZX255Rl81S1NXTnUwMEhaVDVpclWjY2lk2SBXVm9KeFZEZFBvRng0Uk5ld3Z2ZzZjaDJtWjdid25zTQ&client=WVoJxVDdPoFx4RNewvvg6ch2mZ7bwnsM&protocol=oauth2&apiEnv=api&audience=https%3A%2F%2Fapi.onepeloton.com%2F&api=api.onepeloton.com&redirect_uri=https%3A%2F%2Fmembers.onepeloton.com%2Fcallback&headers=%5Bobject%20Object%5D&redirectUri=https%3A%2F%2Fmembers.onepeloton.com%2Fcallback&fragment=%7B%22type%22%3A%22Standard%22%2C%22message%22%3A%22%22%2C%22locale%22%3A%22en-US%22%7D&scope=openid%20offline_access&response_type=code&response_mode=query&nonce=VGQyX0xMZHBwb0NnQkV1YlNGSkQ5LUl3OW9vVTZnbXZUYzZpOGhoeDFSNw%3D%3D&code_challenge=csZx-DYt8PvoDCEYuGdSTGA-ZLkl5vHu0Tut4tqdO2E&code_challenge_method=S256&auth0Client=eyJuYW1lIjoiYXV0aDAtc3BhLWpzIiwidmVyc2lvbiI6IjEuMTcuMCJ9#{%22type%22:%22Standard%22,%22message%22:%22%22,%22locale%22:%22en-US%22} - Select the link for your subscription. - Select Cancel subscription. - Select confirm – and you’ve cancelled! WEB: - Visit this website. https://auth.onepeloton.com/login?state=hKFo2SBZWVJSUGdhZ1kwYmpJczhqU2FlOEdaX25BMFhFR1ZpWaFupWxvZ2luo3RpZNkgYmJ0Z2dRaW0tVTA4S3JKNHMzU3lFX0lldTBXYzBneUSjY2lk2SBXVm9KeFZEZFBvRng0Uk5ld3Z2ZzZjaDJtWjdid25zTQ&client=WVoJxVDdPoFx4RNewvvg6ch2mZ7bwnsM&protocol=oauth2&apiEnv=api&audience=https%3A%2F%2Fapi.onepeloton.com%2F&api=api.onepeloton.com&redirect_uri=https%3A%2F%2Fmembers.onepeloton.co.uk%2Fcallback&headers=%5Bobject%20Object%5D&redirectUri=https%3A%2F%2Fmembers.onepeloton.co.uk%2Fcallback&fragment=%7B%22type%22%3A%22Standard%22%2C%22message%22%3A%22%22%2C%22locale%22%3A%22en-GB%22%7D&scope=openid%20offline_access&response_type=code&response_mode=query&nonce=OTNNaWczNGVJSUtTRWUwbzJrNjZWNWFqTkVWTFFjNHlUaXhPSFA1dnZXLQ%3D%3D&code_challenge=TXvj1vTuE5IXdnR7AUIRbj3dFqkmPZa1526WHaStqY0&code_challenge_method=S256&auth0Client=eyJuYW1lIjoiYXV0aDAtc3BhLWpzIiwidmVyc2lvbiI6IjEuMTcuMCJ9#{%22type%22:%22Standard%22,%22message%22:%22%22,%22locale%22:%22en-GB%22} - Select the link for your subscription. - Select Cancel subscription. - Select confirm – and you’ve cancelled! Visit the website: https://support.onepeloton.com/hc/en-gb/articles/205411915-How-To-Cancel-A-Peloton-app-Membership

We monitor emails to hello@littlebirdie.co.uk and our social media channels Monday to Friday 9-5.30pm. We will always try and respond to your query within 24 hrs

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