Help to cancel
Tweet tweet, Little Birdie is here to tell you how to cancel those unused subscriptions
At Little Birdie, we know that your money is hard-earned and too easily and quickly spent! That extra Spotify account you’ve been meaning to cancel, the car insurance that has slowly been creeping up year-on-year - that you don’t have the time or inclination to cancel, and then sift through hundreds of options on price comparison sites; is any of this sounding familiar? Fear not, Little Birdie is here to do the hard work for you!
Whether it’s energy, mobile, broadband, or entertainment that you’re wanting to cancel - Little Birdie has got your back! Keep reading to find out more!
Call to cancel: Tell BT you are leaving by calling 0800 783 1401 - you will need to give them 30 days’ notice. View the opening hours here <https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt->.
Little Birdie Top Tip: Tweet tweet, make sure you check the end date of your contract! If you leave BT before your contract ends, you may need to pay an early termination fee. Your contract end date will be on your bill. If you would like to leave your contract early, learn more about the early termination fee here. <https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt->
Visit the website: https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt-
Call to cancel: 0333 332 1111
Email: support@hyperoptic.com
Little Birdie Top Tip: Have your contract number and details to hand before calling! Remember to ask for a confirmation email or text - confirming the fact your service has been cancelled!
Luckily for you, Little Birdie has checked out the website for you - here’s what to do: Call to cancel: 03300 412473 Email to cancel: updatemyaccount@nowtv.com Little Birdie Top Tip: Careful, 03300 numbers can be expensive! Calls made from NOW Calls landline are free, but by mobile can cost anywhere between 3p to 55p a minute! If you don’t have a NOW landline, email. We’ve got your back! Visit website: https://help.nowtv.com/article/how-do-i-cancel-broadband
Post Office has sold its Broadband and phone business to Shell Energy Broadband.
What does this mean for you?
Shell Energy will start transferring services over to its broadband from November 2021 and this will be completed by early 2022.
Shell Energy will send you a letter or email before you’re due to be moved, and once you’ve been moved with more details!
Don’t worry, there will be no disruption to your service during the transfer. If you’re a broadband customer, you won’t need a new router.
Little Birdie’s Top Tip: It can be stressful when your service provider gets sold, or goes bust, but sit back, relax, and wait for Shell Energy to contact you - everything will be okay!
Switching to another provider on the Openreach network? All you have to do is select a new deal, sign up, and your new provider will sort out the cancellation process for you - it’s as easy as that!
If you are moving to a broadband provider outside the Openreach network - here’s how to cancel:
Call TalkTalk customer service on 0800 432 0200 - ask for confirmation email or text confirming cancellation.
Visit website: https://www.plus.net/help/legal/cancellation-policy/ Little Birdie’s Top Tip: Before you cancel, it is worth looking at the providers within the Openreach network - enter your address & view deals: https://www.openreach.com/
Fortunately, Shell Energy Broadband makes it easy for you; you can:
Call to cancel: On 0330 094 5801 (lines are open from 8 am to 8 pm Monday to Friday, and 9 am to 4 pm on Saturday).
Email: broadbandsupport@shellenergy.co.uk
Or write to them at Shell Energy Retail Limited, Shell Energy House, Westwood Business Park, Westwood Way, Coventry CV4 8HS.
Click to cancel: https://www.shellenergy.co.uk/broadband Switched to Shell Energy Broadband but now want to cancel? Little Birdie has some advice: Once your order has been accepted, you have a 14-day cooling-off period, which starts the day after your order has been accepted. You have the option to cancel right up until midday the day before your service is due to start. Call to cancel: on 0330 094 5801. If Shell Broadband has already started to provide the service and you decide to cancel, you will have to pay the full cost of the services you’ve received until the service is cancelled or transferred. Little Birdie’s Top Tip: If you have any doubt, and think you may want to switch, action ahead of the 14-day mark. Your money and time are precious, don’t waste them!
Sky’s website is not very intuitive - so Little Birdie has done the hard work for you - here’s what you need to know to cancel:
Call to cancel: 03442 414141
Email Sky at mysky@sky.co.uk (click here for our email cancellation template!)
Send a letter to Sky (click here to download our cancellation letter template - all you have to do is enter the company name and sign!) Address: Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD
Little Birdie’s Top Tip: Tweet tweet, don’t leave it! If you know you want to cancel, get to it - on a rolling contract, Sky requires you to give 31 days’ notice to cancel. Visit website: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-broadband/articles/cancel-sky-broadband
The easiest way to cancel your TalkTalk service is to give them a call on 03451720088. A representative will talk you through your options and let you know how you can return your TalkTalk equipment.
What happens if I cancel within my contract period?
If you cancel before your contract ends, you may have to pay an early termination fee. The best way to find out how much this is; is to give TalkTalk a call on the number above. You can check your contract end date in the My Account section, under My Package.
What happens if I want to cancel in my first 20 days?
If you sign up for TalkTalk and want to cancel within the first 20 days of your order date – you can – and without paying a penalty fee! You will only have to pay for the services you used during the time.
Little Birdie Top Tip: Tweet tweet, make sure you don’t cancel your recurring payment until you’ve paid your FINAL bill. This will ensure TalkTalk get any money back to you quickly if you have overpaid for any of your services.
Are you not satisfied with your Fibre connection?
Under TalkTalk’s ‘Great Connection Guarantee’, if you recently signed up for Fibre broadband, and you are not satisfied with your Fibre connection in the first 30 days of your services, you are covered by the Great Connection Guarantee. This means you can leave TalkTalk if you’re not satisfied with your Fibre connection (within the first 30 days), and only pay for the services that you have used.
Call to cancel: 01706 902001
Email at cancellations@zen.co.uk
Visit website: https://www.zen.co.uk/contact-us