As businesses grow, their communication needs evolve, and they may need to find a more robust phone system to handle their customer support and contact center needs. One such phone system is Aircall, which provides a cloud-based solution for businesses to manage their calls and messages. However, some businesses may be looking for an Aircall alternative that better suits their needs.
There are several reasons why a business might be looking for an Aircall alternative. For example, they may be looking for a phone system that is more affordable, offers more features, or is easier to use. Additionally, some businesses may want a phone system that integrates with other tools they are already using, such as their CRM or helpdesk software.
Quick List: Best Aircall Alternatives
Here are the top 14 best Aircall Alternatives for 2024:
Nextiva
RingCentral
CloudTalk
Grasshopper
OpenPhone
Dialpad
GoToConnect (formerly Jive)
Talkdesk
JustCall
Five9
Genesys Cloud CX
CallRail
3CX
Top Aircall Alternatives
When it comes to cloud-based phone systems, Aircall is one of the most popular options available. However, it may not be the best fit for every business. If you're looking for an alternative to Aircall, there are several options worth considering.
Nextiva
Nextiva is a cloud-based communication platform that offers a variety of features, including voicemail, video conferencing, help desk software, and more. The platform is designed to integrate all of these features into one product, making it easy for businesses to manage all of their communication needs in one place.
One of the standout features of Nextiva is its reliable uptime record and superb call quality. This is crucial for businesses that rely heavily on phone communication to conduct their operations. With Nextiva, businesses can be confident that their calls will be clear and uninterrupted, allowing them to communicate effectively with their clients, customers, and partners.
Nextiva also offers a user-friendly interface that is easy to navigate. This makes it easy for businesses to get started with the platform and start using its features right away. The platform also offers powerful integrations with other business tools, such as Salesforce, Microsoft Outlook, and Google Workspace. This allows businesses to streamline their workflows and increase their productivity.
In terms of pricing, Nextiva offers a variety of plans to suit businesses of all sizes. The plans range from basic to advanced, with each plan offering different features and levels of support. Businesses can choose the plan that best suits their needs and budget, making Nextiva a flexible and affordable option for businesses of all sizes.
Overall, Nextiva is a reliable and feature-rich alternative to Aircall. Its reliable uptime record, superb call quality, user-friendly interface, and powerful integrations make it a great choice for businesses looking for a comprehensive communication platform.
RingCentral
RingCentral is a cloud-based communication and collaboration platform that offers a range of features, including voice, video, messaging, and conferencing. It is a great alternative to Aircall for small businesses that require a comprehensive all-in-one solution.
Features
RingCentral offers a wide range of features that make it a powerful communication tool. Some of the key features include:
Voice: RingCentral offers a reliable and high-quality voice service that can be used for both inbound and outbound calls. It also offers a range of call management features, such as call forwarding, call screening, and voicemail.
Video: RingCentral's video conferencing service allows users to host virtual meetings with up to 500 participants. It also offers a range of collaboration features, such as screen sharing, file sharing, and virtual whiteboards.
Messaging: RingCentral's messaging service allows users to send and receive text messages, as well as share files and images. It also offers a range of collaboration features, such as group messaging and message threading.
Pricing
RingCentral offers a range of pricing plans to suit different business needs. The plans include:
Essentials: This plan is suitable for small businesses and starts at $19.99 per user per month. It includes basic features such as voice, messaging, and conferencing.
Standard: This plan is suitable for growing businesses and starts at $24.99 per user per month. It includes advanced features such as video conferencing and team messaging.
Premium: This plan is suitable for larger businesses and starts at $34.99 per user per month. It includes additional features such as advanced analytics and integrations.
Overall, RingCentral is a great alternative to Aircall for small businesses that require a comprehensive communication and collaboration platform. Its range of features and pricing plans make it a flexible and scalable solution for businesses of all sizes.
CloudTalk
CloudTalk is a cloud-based phone system that provides businesses with a range of features such as call routing, IVR, and analytics. It is an excellent Aircall alternative for businesses looking for a more affordable solution. CloudTalk's pricing starts at $20 per user per month, which is much cheaper than Aircall's pricing.
One of the unique features of CloudTalk is its ability to integrate with various third-party applications such as Salesforce, HubSpot, and Shopify. This integration allows businesses to streamline their operations and improve their customer service. CloudTalk also provides users with a mobile app that allows them to make and receive calls on the go.
CloudTalk is an excellent option for businesses that are looking for a more customizable phone system. It provides users with the ability to create custom IVR menus, call queues, and call routing rules. Additionally, CloudTalk's analytics feature provides users with detailed insights into their call performance, which can help them improve their customer service.
Overall, CloudTalk is a reliable and affordable Aircall alternative that provides businesses with a range of features to improve their phone system. Its ability to integrate with third-party applications and provide detailed analytics makes it an excellent choice for businesses looking to improve their customer service.
Grasshopper
Grasshopper is a virtual phone system that provides business numbers and basic call management features such as VoIP calls, text messaging, voicemail greetings, phone extensions, and inbound faxing. It is designed to help small businesses and entrepreneurs manage their phone calls and messages without the need for a physical phone system.
Grasshopper offers desktop and mobile apps that allow users to access their account from anywhere. It also provides voicemail transcription, which enables users to read their voicemails and save time they would have spent listening to the message. Simultaneous call handling is another feature that allows users to take calls from multiple customers at the same time. Additionally, Grasshopper provides custom greetings that users can record to greet their customers.
While Grasshopper is a popular virtual phone system, it may not be the best fit for every business. For example, it lacks some of the advanced features that larger businesses may require, such as call routing and IVR menus. Additionally, it can be more expensive than some of its competitors, especially for businesses that need multiple phone lines.
Overall, Grasshopper is a good option for small businesses and entrepreneurs who need a simple and easy-to-use virtual phone system. However, businesses that require more advanced features or multiple phone lines may want to consider other alternatives, such as Aircall or Nextiva.
OpenPhone
OpenPhone is a business phone platform that offers a wide range of features for growing teams. It is the top alternative to Aircall for small businesses that want to build relationships with their customers effortlessly. OpenPhone is rated #1 on G2 and has more than 1,000+ 5-star reviews on the App Store.
With OpenPhone, users get unlimited calling to the US and Canada, a free local number, and a desktop app. OpenPhone also offers a variety of features, including call recording, voicemail transcription, and call forwarding.
One of the standout features of OpenPhone is its affordability. It is one of the most affordable Aircall alternatives without complicated payment plans. Users can choose between a monthly plan of $19 per user per month or an annual plan of $15 per user per month. Both plans provide unlimited calls to the US and Canada.
OpenPhone is easy to set up and use, with a user-friendly interface that makes it easy to manage calls and messages. Users can also integrate OpenPhone with other business tools, such as Slack, Hubspot, and Zapier, to streamline their workflow and improve productivity.
Overall, OpenPhone is a reliable and affordable alternative to Aircall for small businesses that want to improve their customer communication and build better relationships with their customers.
Dialpad
Dialpad is a cloud-based phone system that offers a wide range of features for businesses of all sizes. It is an excellent Aircall alternative that is easy to set up and use. With Dialpad, users can make and receive calls from anywhere, using any device. This makes it an excellent choice for remote teams and businesses with multiple locations.
One of the key benefits of Dialpad is its powerful integrations. It seamlessly integrates with popular tools like G Suite, Salesforce, and Slack, making it easy to streamline workflows and boost productivity. Additionally, Dialpad offers a range of features that can help businesses improve their customer service, including call recording, call routing, and voicemail transcription.
Another advantage of Dialpad is its affordability. It offers a range of pricing plans to suit businesses of all sizes and budgets. Users can choose from plans that include unlimited calling, video conferencing, and more. Additionally, Dialpad offers a free trial so businesses can try it out before committing to a plan.
Overall, Dialpad is an excellent Aircall alternative that offers a wide range of features and integrations at an affordable price point. It is easy to set up and use, making it an excellent choice for businesses of all sizes.
Phone.com is a cloud-based phone system that offers a wide range of features and integrations. It is a great alternative to Aircall for businesses that need a robust and flexible phone system.
One of the key features of Phone.com is its customizable call routing. Users can create custom call flows that route calls to specific departments or individuals based on criteria such as time of day, caller ID, and more. This can help businesses ensure that calls are always answered by the right person, improving customer satisfaction and reducing wait times.
Phone.com also offers a variety of integrations with popular business tools such as Salesforce, Zoho CRM, and Slack. This can help businesses streamline their workflows and improve productivity by allowing users to make calls and send messages directly from within their favorite tools.
In addition to its advanced call routing and integrations, Phone.com also offers a range of other features such as voicemail transcription, call recording, and conference calling. These features can help businesses improve communication and collaboration, making it easier to work together and get things done.
Overall, Phone.com is a powerful and flexible phone system that can be a great alternative to Aircall for businesses of all sizes. With its customizable call routing, integrations with popular business tools, and range of other features, it is a great choice for businesses that need a reliable and feature-rich phone system.
GoToConnect (formerly Jive)
GoToConnect is a cloud-based business phone system that offers voice, video, and messaging services. It is an all-in-one communication platform that helps businesses communicate effectively with their customers and employees. The platform is designed to provide a seamless communication experience with its robust features.
Some of the features of GoToConnect include call routing, call queuing, power dialer, ring groups, and live feeds. The platform also integrates with CRM and helpdesk software, making it easy for businesses to manage their customer interactions. GoToConnect is known for its reliability, with a 99.999% uptime service level agreement.
One of the advantages of GoToConnect is its pricing. While it may not be the cheapest option on the market, it offers a good balance between features and price. Additionally, GoToConnect offers a 30-day free trial, allowing businesses to test the platform before committing to a subscription.
However, some users have reported issues with the platform's user interface, noting that it can be difficult to navigate. Additionally, some users have reported issues with call quality, although these reports are relatively rare.
Overall, GoToConnect is a solid option for businesses looking for a reliable and feature-rich communication platform. While it may not be the cheapest option on the market, its balance of features and pricing make it a good choice for many businesses.
Talkdesk
Talkdesk is a cloud-based call center software that offers a range of features to help businesses manage their customer interactions. It provides a platform for voice, video, and chat communication, as well as advanced routing, reporting, and analytics capabilities.
One of the key benefits of Talkdesk is its scalability. It can accommodate businesses of all sizes, from small startups to large enterprises. It also offers a range of pricing plans to suit different budgets and needs.
Talkdesk's user interface is designed to be intuitive and user-friendly, making it easy for agents to navigate and use. It also provides a range of integrations with other business tools, such as Salesforce, Zendesk, and Slack, to help streamline workflows and improve productivity.
However, while Talkdesk is a popular choice for call center software, it may not be the best fit for every business. Some users have reported issues with call quality and reliability, while others have found the pricing to be too high compared to other options on the market.
Overall, Talkdesk is a solid choice for businesses seeking a cloud-based call center solution with advanced features and scalability. However, it's important to carefully evaluate your needs and consider alternatives before making a final decision.
JustCall
JustCall is a cloud-based phone system that provides businesses with a simple and efficient way to manage their calls. It offers a range of features, including call routing, call recording, and call analytics, making it a popular alternative to Aircall.
One of the key benefits of JustCall is its affordable pricing. It offers a range of plans to suit different business needs, with prices starting from as little as $25 per month. This makes it an attractive option for small businesses and startups that are looking for a cost-effective alternative to Aircall.
Another advantage of JustCall is its user-friendly interface. It is easy to set up and use, with a simple dashboard that allows users to manage their calls and contacts with ease. Additionally, JustCall offers integrations with a range of popular business tools, including Zapier, HubSpot, and Salesforce, making it a versatile solution for businesses of all sizes.
Overall, JustCall is a reliable and affordable alternative to Aircall that offers a range of features and integrations to help businesses manage their calls more efficiently.
Five9
Five9 is a cloud-based contact center software that provides businesses with a comprehensive suite of tools for managing customer interactions. The platform offers a range of features, including inbound and outbound calling, IVR, ACD, and workforce management.
While Five9 is a popular choice for many businesses, it may not be the best fit for everyone. Some businesses may require additional features or more flexible pricing options. In such cases, businesses may want to consider an alternative like Aircall.
Here are some key differences between Five9 and Aircall:
Feature | Five9 | Aircall |
Pricing | Five9's pricing is based on a per-user, per-month basis, and can be expensive for larger teams. | Aircall offers flexible pricing options, including pay-as-you-go and custom plans. |
Ease of use | Five9 can be complex and difficult to set up, requiring technical expertise. | Aircall is designed to be user-friendly and can be set up quickly and easily. |
Integrations | Five9 offers integrations with a range of third-party tools, but may not have all the integrations a business needs. | Aircall offers integrations with over 100 business tools, including CRM, helpdesk, and productivity software. |
Ultimately, the choice between Five9 and Aircall will depend on a business's specific needs and budget. While Five9 may be a good fit for some businesses, others may find that Aircall offers more flexibility and value.
Genesys Cloud CX
Genesys Cloud CX is a cloud-based contact center solution that offers various features to help businesses manage their customer interactions. It is an alternative to Aircall that provides a wide range of tools for managing customer interactions, including voice, email, chat, and social media.
One of the key benefits of Genesys Cloud CX is its scalability. The solution is designed to grow with your business, so you can add new users, features, and channels as your needs change. This makes it an ideal choice for businesses of all sizes, from small startups to large enterprises.
Another advantage of Genesys Cloud CX is its ease of use. The solution is designed to be intuitive and user-friendly, so your agents can quickly learn how to use it. This can help reduce training costs and improve agent productivity.
Genesys Cloud CX also offers advanced analytics and reporting capabilities. This allows you to track key metrics such as call volume, wait times, and customer satisfaction. You can use this data to identify areas for improvement and make data-driven decisions about your customer service strategy.
Overall, Genesys Cloud CX is a powerful alternative to Aircall that offers a wide range of features and benefits. Whether you're looking for scalability, ease of use, or advanced analytics, this solution has something to offer.
CallRail
CallRail is a popular call tracking software that provides businesses with data-driven insights on the effectiveness of their marketing campaigns. The software offers a range of features, including call tracking, call recording, call analytics, and more.
CallRail has gained popularity among businesses because of its tracking software features that focus on marketing effectiveness. The phone system offers unique features such as call recording, call tracking, and call analytics. CallRail provides businesses with data-driven insights on the effectiveness of their marketing campaigns.
However, CallRail may not be the best fit for every business. Some businesses may find the software to be too expensive or lacking in certain features. Additionally, some businesses may prefer to use a different call tracking software that better suits their needs.
If you are looking for an alternative to CallRail, there are several options available. Some popular CallRail alternatives include Ringblaze, Nextiva, Aircall, and more. Each of these alternatives offers unique features and benefits that may be better suited to your business needs.
In summary, CallRail is a popular call tracking software that provides businesses with data-driven insights on the effectiveness of their marketing campaigns. However, there are several alternatives available that may better suit your business needs.
3CX
3CX is a popular cloud-based phone system that offers a range of features such as video conferencing, web conferencing, and instant messaging. It is a great option for businesses that require a lot of communication and collaboration among team members.
One of the key benefits of 3CX is that it is easy to set up and use. It offers a web-based management console that allows users to configure and manage their phone system from anywhere with an internet connection. Additionally, 3CX has a mobile app that enables users to make and receive calls from their mobile devices.
Another advantage of 3CX is that it offers a variety of integrations with other business applications such as Salesforce, Microsoft Dynamics, and Google Contacts. This allows users to streamline their workflows and improve productivity.
However, 3CX may not be the best option for businesses that require a high level of customization. While it does offer a range of features, some users may find that they need additional functionality that is not available in 3CX. Additionally, 3CX is not as scalable as some other cloud-based phone systems, which may be a concern for growing businesses.
In summary, 3CX is a solid option for businesses that require a reliable and easy-to-use phone system with a range of features. However, businesses that require a high level of customization or scalability may want to consider other alternatives.
Evaluating Aircall Alternatives
When it comes to choosing the best Aircall alternative, there are several factors to consider. This section will evaluate a few important factors that businesses should consider when comparing Aircall with its alternatives.
Call Quality and Reliability
One of the most important factors to consider when evaluating Aircall alternatives is call quality and reliability. Aircall is known for its high-quality calls, but its alternatives also offer great call quality and reliability. Businesses should look for alternatives that offer crystal clear calls, minimal call drops, and strong network connectivity.
Pricing Comparison
Pricing is another important factor to consider when evaluating Aircall alternatives. Aircall offers a range of pricing plans, but its alternatives also offer competitive pricing. Businesses should compare the pricing plans of Aircall alternatives and choose the one that best fits their budget and needs.
Customer Experience and Support
Customer experience and support are also important factors to consider when evaluating Aircall alternatives. Aircall offers excellent customer support, but its alternatives also offer great customer experience and support. Businesses should look for alternatives that offer 24/7 customer support, easy-to-use interfaces, and comprehensive training materials.
In conclusion, businesses should evaluate Aircall alternatives based on factors such as call quality, pricing, customer experience, and support. By considering these factors, businesses can choose the best Aircall alternative that meets their needs and budget.
Core Functionalities of Alternative Solutions
When considering an alternative to Aircall, it is important to evaluate the core functionalities that will meet your business needs. Here are some key functionalities to look for when considering an alternative solution.
Integration Capabilities
One of the key functionalities to look for in an alternative solution is integration capabilities. The ability to integrate with other tools and software that your business already uses can save time and increase efficiency. Some popular integrations to look for include CRM software such as HubSpot and Salesforce.
Advanced Analytics and Reporting
Advanced analytics and reporting capabilities are crucial for businesses looking to gain insights into their call center performance. Look for an alternative solution that offers detailed analytics and reporting features such as call volume, call durations, and wait times. This information can be used to improve call center performance and customer satisfaction.
Omnichannel Communication
Omnichannel communication is becoming increasingly important for businesses looking to provide a seamless customer experience across multiple channels. Look for an alternative solution that offers omnichannel communication capabilities such as voice, video, chat, and email. This will allow your business to communicate with customers on their preferred channel, increasing customer satisfaction and engagement.
When evaluating alternative solutions to Aircall, it is important to consider these core functionalities to ensure that the solution meets your business needs. By choosing a solution with integration capabilities, advanced analytics and reporting, and omnichannel communication, your business can improve call center performance and customer satisfaction.
Technology and Innovation
When it comes to Aircall alternatives, there are several options that offer cutting-edge technology and innovative features. In this section, we will explore some of the most noteworthy features that alternative solutions offer.
AI and Automation
AI and automation are two key features that can help businesses streamline their operations and improve customer service. Aircall alternatives like Dialpad and CloudTalk offer AI-powered solutions that can help businesses automate their workflows and improve call routing.
Dialpad's AI-powered call center solution, for example, uses machine learning algorithms to analyze customer interactions and provide agents with real-time insights. This can help agents better understand customer needs and provide more personalized support.
CloudTalk, on the other hand, offers an AI-powered chatbot that can help businesses automate their customer support. The chatbot can handle routine queries and provide customers with quick responses, freeing up agents to handle more complex issues.
Call Management Features
Call management features are another key area where Aircall alternatives excel. OpenPhone, for example, offers a range of call management features that can help businesses improve their call handling.
One of the standout features of OpenPhone is its voicemail-to-text feature. This feature transcribes voicemails and sends them as text messages or emails, allowing agents to quickly respond to customer queries without having to listen to the entire voicemail.
Nextiva, another Aircall alternative, offers call recording and analytics features that can help businesses improve their call quality and customer service. Call recording can help businesses identify areas for improvement and ensure compliance with industry regulations.
Mobile and Cloud Solutions
Mobile and cloud solutions are becoming increasingly popular among businesses looking for flexible and scalable solutions. Aircall alternatives like RingCentral and Google Voice offer cloud-based phone systems that can be accessed from anywhere with an internet connection.
RingCentral's cloud-based phone system offers a range of mobile and desktop apps that can be used to make and receive calls, send messages, and manage contacts. The system also integrates with a range of popular business tools, including Salesforce and Microsoft Teams.
Google Voice, on the other hand, offers a simple and easy-to-use mobile app that can be used to make and receive calls, send messages, and manage voicemails. The app also integrates with other Google apps, including Gmail and Google Calendar.
In conclusion, Aircall alternatives offer a wide range of innovative features and solutions that can help businesses improve their customer service and streamline their operations. Whether you're looking for AI-powered solutions, call management features, or mobile and cloud solutions, there are plenty of options to choose from.
Security and Compliance
When it comes to selecting an Aircall alternative, security and compliance should be a primary concern. In today's world, cyber threats are rampant, and businesses need to ensure that their communication tools provide advanced security features to safeguard their data.
An ideal communication tool should offer enhanced security and compliance features, ensuring that all communications remain confidential. Basic encryption is not enough, and businesses need to consider tools that provide advanced security features such as multi-factor authentication, end-to-end encryption, and secure data storage.
Data protection is also a crucial aspect to consider when choosing an Aircall alternative. Businesses need to ensure that their communication tool is compliant with data protection regulations such as General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
In summary, businesses should consider Aircall alternatives that offer enhanced security and compliance features, ensuring that their data is protected against cyber threats and that they comply with data protection regulations.
Conclusion
After conducting research and analyzing the available options, it's clear that there are several viable alternatives to Aircall. The best choice for a particular business will depend on their specific needs and budget.
OpenPhone appears to be a strong contender for growing teams, offering many of the same features as Aircall at a lower price point. RingCentral is another great option, with desk phone rentals and integrations with many CRM and help desk solutions.
For businesses in industries with niche communication regulations, CloudTalk may be the top solution. Google Voice is also worth considering for teams that rely heavily on Google apps.
Other Aircall alternatives, such as Dialpad, Nextiva, and Aloware, offer unique features and benefits as well. It's important for businesses to carefully evaluate their options and choose the one that best fits their needs.
Overall, there are many high-quality alternatives to Aircall available in 2024. By considering factors such as pricing, features, and integrations, businesses can find the right solution to meet their communication needs.
Frequently Asked Questions
What are some cost-effective alternatives to Aircall for business telephony?
Businesses looking for cost-effective alternatives to Aircall may consider OpenPhone and CloudTalk. OpenPhone is rated as the top alternative to Aircall for growing teams and provides unlimited calling to the US and Canada. CloudTalk offers a more affordable pricing plan than Aircall and has a user-friendly interface.
How does Dialpad compare with Aircall in terms of features and user experience?
Dialpad is a suitable alternative to Aircall that provides a truly unified communications system that is easy to use and set up. Dialpad offers features such as video and voice conferencing, team chat, and file sharing. The user experience with Dialpad is streamlined and intuitive, making it an excellent choice for businesses looking for a seamless transition from Aircall.
Which features set RingCentral apart from Aircall for customer support needs?
RingCentral is a top alternative to Aircall for customer support needs, offering features such as call routing, call recording, and voicemail transcription. RingCentral also provides a robust analytics dashboard for businesses to track their call metrics and improve their customer support.
Can CloudTalk be considered a suitable replacement for Aircall regarding integration capabilities?
CloudTalk is a suitable replacement for Aircall regarding integration capabilities, offering integrations with popular CRMs such as HubSpot, Pipedrive, and Salesforce. CloudTalk also has integrations with other business communication tools such as Slack and Microsoft Teams.
Is JustCall a reliable option for startups looking for a business phone system?
JustCall is a reliable option for startups looking for a business phone system, offering features such as call recording, call forwarding, and voicemail transcription. JustCall also provides integrations with popular CRMs such as HubSpot, Pipedrive, and Salesforce.
How does Google Voice stack up against Aircall for small to medium-sized enterprises?
Google Voice is a suitable alternative to Aircall for small to medium-sized enterprises, offering features such as call forwarding, voicemail transcription, and call screening. Google Voice also provides a user-friendly interface and is an affordable option for businesses looking to save on their telephony costs.