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How to Cancel Sky Broadband

What is Sky Broadband?

Sky Broadband is a broadband service offered by Sky UK in the United Kingdom. It offers a range of speeds, from Superfast 35 to Gigafast, with average download speeds ranging from 36Mbps to 900Mbps.


Sky Broadband also offers a range of features, including unlimited data, free calls to landlines, and a free Sky WiFi Hub.


Sky Broadband is a good option for people who want a reliable and fast broadband connection. It is also a good option for people who want to bundle their broadband with Sky TV services.


How to Cancel Sky Broadband UK?


Here are the steps on how to cancel Sky Broadband:

  1. Check your contract term. You can find your contract term on your Sky bill or by logging into your Sky account. If you are within your cooling-off period, you can cancel your Sky Broadband without any notice. If you are outside of your cooling-off period, you will need to give 14 days' notice.

  2. Choose a cancellation method. You can cancel your Sky Broadband by phone, online, or by post.

To cancel online:

  • Log into your Sky account.

  • Click on the "My Account" tab.

  • Click on the "Cancel" link under "Broadband".

  • Follow the instructions to cancel your Sky Broadband.


What happens after I cancel?

Once you have cancelled your Sky Broadband, you will need to return any Sky equipment that you have borrowed. You can return the equipment by post or by taking it to a Sky store.


If you cancel your Sky Broadband within your cooling-off period, you will not be charged any early termination fees. If you cancel your Sky Broadband outside of your cooling-off period, you may be charged early termination fees. The amount of the early termination fees will depend on how long you have left on your contract.


Can I cancel Sky Broadband anytime?

No, you cannot cancel Sky Broadband anytime. You are bound by the terms of your contract, which typically lasts for 12 or 18 months. If you cancel your Sky Broadband before the end of your contract, you may be charged early termination fees.


However, you do have a cooling-off period of 14 days, during which you can cancel your Sky Broadband without any fees. This cooling-off period starts from the day you receive your Sky Broadband equipment or the day you sign up for Sky Broadband, whichever is later.


If you are within your cooling-off period, you can cancel your Sky Broadband by phone, online, or by post.

To cancel by phone, call Sky on 0333 7591 018. To cancel online, log into your Sky account and click on the "Cancel" link under "Broadband". To cancel by post, write to Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD.


Once you have cancelled your Sky Broadband, you will need to return any Sky equipment that you have borrowed. You can return the equipment by post or by taking it to a Sky store.

You will also need to cancel your direct debit with Sky.


How do I cancel Sky Broadband installation?


Sure, here are the steps on how to cancel Sky Broadband installation:

  1. Check your contract term. You can find your contract term on your Sky bill or by logging into your Sky account. If you are within your cooling-off period, you can cancel your Sky Broadband installation without any notice. If you are outside of your cooling-off period, you will need to give 24 hours' notice.

  2. Choose a cancellation method. You can cancel your Sky Broadband installation by phone, online, or by post.

To cancel by phone:

  • Call Sky on 0333 759 2520.

  • Speak to a customer service representative and let them know that you want to cancel your Sky Broadband installation.

  • Provide your Sky account details.

  • Confirm your cancellation.

To cancel online:

  • Log into your Sky account.

  • Click on the "My Account" tab.

  • Click on the "Cancel" link under "Broadband".

  • Follow the instructions to cancel your Sky Broadband installation.

To cancel by post:

  • Write to Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD.

  • Include your Sky account details and a request to cancel your Sky Broadband installation.

What happens after I cancel?

Once you have cancelled your Sky Broadband installation, you will not be charged for the installation. You will also not be required to return any Sky equipment.


If you have already paid for the installation, you will be refunded the full amount. The refund will be processed within 10 working days.


Is it free to cancel Sky?

It depends on when you cancel your Sky contract. If you cancel within your cooling-off period, which is 14 days after you sign up for Sky, you will not be charged any fees. However, if you cancel your Sky contract after the cooling-off period, you may be charged early termination fees. The amount of the early termination fees will depend on how long you have left on your contract.


For example, if you have a 12-month contract and you cancel after 6 months, you may be charged half of the monthly fee for the remaining 6 months.

You can check your contract term on your Sky bill or by logging into your Sky account.


Can I cancel Sky over the phone?

Yes, you can cancel Sky over the phone. You can call Sky on 0333 7591 018 and speak to a customer service representative. They will be able to help you cancel your Sky contract and answer any questions you have.


When you call Sky to cancel, you will need to provide your Sky account details. You will also need to give 31 days' notice of your cancellation. This means that your cancellation will take effect 31 days after you call Sky.


If you are within your cooling-off period, you can cancel your Sky contract without any notice. However, if you are outside of your cooling-off period, you may be charged early termination fees. The amount of the early termination fees will depend on how long you have left on your contract.


You can also cancel Sky online or by post. However, cancelling over the phone is the quickest and easiest way to cancel your Sky contract.

Here are the steps on how to cancel Sky over the phone:

  1. Call Sky on 0333 7591 018.

  2. Speak to a customer service representative and let them know that you want to cancel your Sky contract.

  3. Provide your Sky account details.

  4. Confirm your cancellation.

The customer service representative will then process your cancellation and you will receive a confirmation email.



Can I cancel Sky Broadband if I move house?


Yes, you can cancel Sky Broadband if you move house. However, there are a few things you need to keep in mind.

  • If you are within your cooling-off period, you can cancel your Sky Broadband without any notice. However, if you are outside of your cooling-off period, you may be charged early termination fees. The amount of the early termination fees will depend on how long you have left on your contract.


  • If you are not within your cooling-off period, you can cancel your Sky Broadband by giving 31 days' notice. This means that your cancellation will take effect 31 days after you notify Sky.

  • If you are moving to a new address that is already covered by Sky Broadband, you can transfer your existing Sky Broadband contract to your new address. This will avoid any early termination fees.


  • If you are moving to a new address that is not covered by Sky Broadband, you will need to cancel your Sky Broadband contract and sign up for a new Sky Broadband contract at your new address.


Here are the steps on how to cancel Sky Broadband if you move house:

  1. Check your contract term. You can find your contract term on your Sky bill or by logging into your Sky account. If you are within your cooling-off period, you can cancel your Sky Broadband without any notice. If you are outside of your cooling-off period, you will need to give 31 days' notice.


  1. Choose a cancellation method. You can cancel your Sky Broadband by phone, online, or by post.


What happens when you cancel Sky?

Here are the things that happen when you cancel Sky:

  • Your Sky services will be terminated. This means that you will no longer be able to watch Sky TV, use Sky Broadband, or make calls using Sky Talk.

  • You will need to return any Sky equipment that you have borrowed. This includes your Sky box, remote control, and any other equipment that was provided to you by Sky.

  • You may be charged early termination fees. These fees will depend on how long you have left on your contract.

  • Your direct debit with Sky will be cancelled.

If you cancel Sky within your cooling-off period, you will not be charged any early termination fees. However, if you cancel Sky outside of your cooling-off period, you may be charged early termination fees. The amount of the early termination fees will depend on how long you have left on your contract.

Why won't Sky let me cancel my contract?

There are a few reasons why Sky might not let you cancel your contract.

  • You are within your minimum term. Most Sky contracts have a minimum term of 12 or 18 months. This means that you are not allowed to cancel your contract early without being charged early termination fees.

  • You have not given enough notice. If you want to cancel your Sky contract, you will need to give at least 31 days' notice. If you do not give enough notice, you may be charged early termination fees.

  • You have not returned all of the Sky equipment. If you have any Sky equipment that you have borrowed, you will need to return it before you can cancel your contract. If you do not return all of the equipment, you may be charged for it.

  • You have not paid your bills. If you have not paid your Sky bills, Sky may not let you cancel your contract until you have paid them.

If you are having trouble cancelling your Sky contract, you can try contacting Sky customer service. They may be able to help you resolve the issue.

Here are some things you can do if Sky won't let you cancel your contract:

  • Check your contract to see if you are within your minimum term and if you have given enough notice.

  • Make sure you have returned all of the Sky equipment.

  • Pay your Sky bills.

  • Contact Sky customer service and explain your situation.

If you are still having trouble cancelling your Sky contract, you may need to take legal action. However, this is usually a last resort, as it can be expensive and time-consuming.



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