robbie4036
- Aug 14, 2023
- 8 min read

How to Cancel Monzo Card

What is Monzo Card?

A Monzo card is a Mastercard debit card that is issued by Monzo Bank, a challenger bank in the United Kingdom. It is a fully-fledged bank account that lives in an app, and it offers a number of features that make it a popular choice for both personal and business use.

Here are some of the benefits of using a Monzo card:

Fee-free spending abroad: You can use your Monzo card anywhere in the world that accepts Mastercard, and you won't be charged any fees for spending in foreign currency. This is a major advantage over traditional banks, which often charge high fees for foreign transactions.
Instant spending notifications: Monzo sends you real-time notifications of your spending, so you can always keep track of your money. This can help you to budget better and avoid overspending.
Pots: Monzo allows you to create separate pots for your money, so you can keep track of different goals, such as saving for a holiday or a new car.
Monzo Flex: Monzo Flex is a credit card alternative that allows you to spread the cost of purchases over 3, 6, or 12 months interest-free. This can be a helpful way to manage your finances if you have a large purchase coming up.
Metal card: Monzo offers a metal card for £15 per month. This card is made from stainless steel and has a number of additional features, such as travel insurance and phone insurance.

How to Cancel Monzo Card UK?

To cancel your Monzo card, you can follow these steps:

Open the Monzo app.
Tap on your profile icon (the circle with your initials in it).
Tap on "Settings".
Scroll down and tap on "Close account".
Follow the instructions on the screen.

You will need to bring your account balance to £0 before you can close your account. You can do this by withdrawing all of your money from your Monzo account, or by transferring it to another bank account.

If you have a Monzo Plus or Monzo Premium subscription, you will need to cancel that before you can close your account. You can do this by following the steps above, but instead of tapping on "Close account", tap on "Cancel Monzo Plus" or "Cancel Monzo Premium".

There is no cancellation fee for closing your Monzo account. However, if you have a Monzo Plus or Monzo Premium subscription, you may be charged a cancellation fee if you cancel within the 3 month minimum term.

Once you have completed the steps above, your Monzo account will be closed and your Monzo card will be deactivated. You will no longer be able to use your Monzo card to make payments or withdraw money.

Is there a cancellation fee for Monzo?

There is no cancellation fee for closing a standard Monzo account. However, there are cancellation fees for Monzo Plus and Monzo Premium subscriptions.

Monzo Plus: If you cancel Monzo Plus within 3 months of signing up, you will be charged a £5 cancellation fee. If you cancel after 3 months, there is no cancellation fee.
Monzo Premium: If you cancel Monzo Premium within 6 months of signing up, you will be charged a £50 cancellation fee. If you cancel after 6 months, there is no cancellation fee.

The cancellation fees for Monzo Plus and Monzo Premium are charged to cover the costs of issuing the Monzo Plus or Monzo Premium card. If you ordered a metal card when you signed up for Monzo Plus or Monzo Premium, you will also be charged a £50 cancellation fee if you cancel within the 3 month or 6 month minimum term, respectively.

How do I block my Monzo card online?

You can block your Monzo card online by following these steps:

Go to the Monzo website: https://monzo.com/.
Sign in to your account.
Click on the "Card" tab.
Click on the "Freeze" button under your Monzo card.
Confirm that you want to freeze your card.

Your Monzo card will be frozen immediately. You will no longer be able to use your card to make payments or withdraw money.

If you need to unblock your card, you can do so by following the same steps above, but instead of clicking on "Freeze", click on "Unfreeze".

Is it easy to cancel Monzo account?

Yes, it is easy to cancel a Monzo account. You can do it online in the Monzo app or by calling customer support.

To cancel your account online, follow these steps:

Open the Monzo app.
Tap on your profile icon (the circle with your initials in it).
Tap on "Settings".
Scroll down and tap on "Close account".
Follow the instructions on the screen.

To cancel your account by phone, call Monzo customer support on 0800 802 1281.

There is no cancellation fee for closing a standard Monzo account. However, there are cancellation fees for Monzo Plus and Monzo Premium subscriptions.

Monzo Plus: If you cancel Monzo Plus within 3 months of signing up, you will be charged a £5 cancellation fee. If you cancel after 3 months, there is no cancellation fee.
Monzo Premium: If you cancel Monzo Premium within 6 months of signing up, you will be charged a £50 cancellation fee. If you cancel after 6 months, there is no cancellation fee.

What happens if I freeze my Monzo card?

If you freeze your Monzo card, you will no longer be able to use it to make payments or withdraw money. This is a good security measure to take if you think your card has been lost or stolen, or if you are concerned about fraud.

Here are some of the things that will happen if you freeze your Monzo card:

You will not be able to use your card to make online or in-store payments.
You will not be able to withdraw money from ATMs.
You will not be able to use your card with Google Pay or Apple Pay.
You will still be able to see your account balance and transactions in the Monzo app.
You will still be able to receive money into your account.

If you need to use your card again, you can unfreeze it at any time by following these steps:

Open the Monzo app.
Tap on your profile icon (the circle with your initials in it).
Tap on "Settings".
Scroll down and tap on "Card".
Tap on "Unfreeze" under your Monzo card.

Your card will be unfrozen immediately and you will be able to use it again.

It is important to note that if you freeze your Monzo card, you will still be responsible for any charges that are made before you freeze the card. This is because Monzo cannot cancel any payments that have already been authorized.

If you are concerned about fraud, you can also report your card lost or stolen. This will prevent anyone from using your card without your permission. To report your card lost or stolen, follow these steps:

Open the Monzo app.
Tap on your profile icon (the circle with your initials in it).
Tap on "Settings".
Scroll down and tap on "Card".
Tap on "Report lost or stolen" under your Monzo card.

Monzo will then cancel your card and issue you with a new one. The new card will be sent to you in the post within a few days.

Do Monzo cards expire?

Yes, Monzo cards expire. The expiration date is printed on the front of your card, in the format MM/YY. Your card will stop working on the last day of the expiration month.

Monzo cards expire for a few reasons, including:

To protect against fraud. As cards age, they become more susceptible to fraud. By expiring cards regularly, Monzo can help to reduce the risk of fraud.
To process card security updates. Card security updates are regularly released by Mastercard, the company that issues Monzo cards. By expiring cards regularly, Monzo can ensure that its customers have the latest security features on their cards.
To ensure your card remains in good working condition. Over time, cards can become damaged or worn out. By expiring cards regularly, Monzo can help to ensure that its customers have cards that are in good working condition.

If your Monzo card is about to expire, you will be sent a new card in the post about 2 weeks before the expiration date. You can also request a new card before it expires by contacting Monzo customer support.

Once you receive your new card, you can activate it by following the instructions in the Monzo app. Your old card will automatically be deactivated when you activate your new card.

It is important to note that you should not use your expired card after the expiration date. If you do, your card may be declined and you may be charged a fee.

Does Monzo close your account?

Yes, Monzo can close your account if they believe you have violated their terms and conditions. Here are some of the reasons why Monzo might close your account:

You have broken the terms of your agreement. This could include things like using your account for fraudulent activity, or providing false information to Monzo.
You have put Monzo in a position where they might break the law. This could include things like using your account to launder money, or to finance terrorism.
You have broken the law or attempted to break the law. This could include things like committing fraud, or money laundering.
You have given Monzo false information at any time. This could include things like providing false information about your identity, or about your income.
You have been abusive to anyone at Monzo or a member of our community. This could include things like making threats, or using offensive language.

If Monzo decides to close your account, they will give you at least two months' notice. They will also explain the reasons for closing your account.

If you believe that Monzo has closed your account incorrectly, you can appeal the decision. You can do this by contacting Monzo customer support.

It is important to note that Monzo is a regulated bank, and they have a duty to protect their customers and their financial system. If they believe that you are a risk to their customers or to their financial system, they may close your account without notice.

How long does it take to cancel monzo card?

It takes about 5-7 working days to cancel your Monzo card. However, it may take longer if there are any outstanding transactions or if you have a Monzo Plus or Monzo Premium subscription.