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How to cancel Butternut Box

Updated: Jun 23, 2023

As a pet owner, subscribing to a food delivery service like Butternut Box can be incredibly convenient.


However, sometimes you may need to cancel your subscription for various reasons. In this article, we will go through the steps of canceling your Butternut Box subscription, understanding the cancellation policy, and exploring alternative options for pet food delivery services.


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Three ways to cancel Butternut Box:

  • Online:

    1. Log in to your Butternut account.

    2. Click on the "My Plan" tab.

    3. Scroll down to the "Stop my deliveries" section and click on "Cancel my subscription".

    4. Follow the prompts to confirm your cancellation.

  • In the app:

    1. Open the Butternut app and make sure you're logged in to your account.

    2. Click on the "My details and plan" tab.

    3. Click on "Stop my deliveries".

    4. Follow the prompts to confirm your cancellation.

  • By phone:

    1. Call Butternut customer service at 0800 035 8219.

    2. Provide your account information to the customer service representative.

    3. Request to cancel your Butternut Box subscription.

    4. Follow the prompts to confirm your cancellation.


Your cancellation will take effect immediately, and you will not be charged for any future deliveries. You can still access your Butternut Box account until your last delivery arrives.


Here are some additional things to keep in mind when canceling Butternut Box:

  • If you have any unused meals, you can either donate them to a local animal shelter or have them delivered to a friend or family member.

  • If you have any questions or concerns about your cancellation, you can contact Butternut customer service.

Cancelling a Butternut Box order before it ships

If you've changed your mind and want to cancel one of your Butternut Box orders before it ships, it's essential to act quickly. Log in to your account on the website or app and go to your account settings. From there, click on the "manage upcoming deliveries" section. Find the delivery you want to cancel and click on "cancel." Follow the prompts to complete the cancellation process.

Why you might want to cancel your Butternut Box subscription

There could be several reasons why you might want to cancel your Butternut Box subscription. Perhaps you want to try a different pet food delivery service, or maybe your pet's dietary needs have changed.

You might be moving to a new location, or you may have different financial priorities. It's essential to understand why you want to cancel so that you can make an informed decision about your pet's food delivery service.

Another reason why you might want to cancel your Butternut Box subscription is if you find that your pet is not enjoying the food or is experiencing digestive issues. It's important to monitor your pet's reaction to the food and consult with a veterinarian if necessary.

Additionally, if you find that the delivery schedule is not convenient for you or if you are experiencing issues with the delivery service, it may be time to consider cancelling your subscription. Whatever the reason may be, it's important to weigh the pros and cons and make the best decision for you and your furry friend.



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