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  • robbie4036

How to Cancel BT TV but Keep Broadband

Are you looking to streamline your monthly bills and simplify your TV entertainment options? Canceling your BT TV subscription while keeping your BT Broadband may be the solution you've been looking for.


In this guide, we'll take you through all the steps you need to follow to make a smooth and hassle-free transition from BT TV to alternative streaming services or free-to-air channels.


Step by Step Guide: How to cancel BT TV but keep broadband:

  • Online:

    1. Sign in to your BT account at MyBT: https://www.bt.com/mybt/.

    2. Click on "Your Products".

    3. Scroll down to the "BT TV" section and click on "Manage".

    4. Click on "Cancel subscription" and follow the prompts to confirm your cancellation.

    5. Make sure to select the option to keep your broadband.


  • By phone:

    1. Call BT customer service at 0800 800 150.

    2. Provide your account information to the customer service representative.

    3. Request to cancel your BT TV subscription.

    4. Make sure to specify that you want to keep your broadband.

    5. Follow the prompts to confirm your cancellation.


  • By post:

    1. Write a letter to BT requesting to cancel your BT TV subscription.

    2. Include your account number and the date you would like your cancellation to take effect.

    3. Address the letter to: BT TV PO Box 4865 Liverpool L69 3XD

    4. Make sure to specify that you want to keep your broadband.


Your cancellation will take effect immediately, and you will not be charged for any future months of BT TV service. However, you will continue to be charged for your broadband service until your contract ends.


Some additional things to keep in mind when canceling BT TV:

  • If you are still in your minimum contract period, you may be subject to an early termination fee.

  • If you have any BT TV recordings, you will need to download them before your cancellation takes effect.

  • If you have a BT TV YouView box, you will need to return it to BT.

Negotiating with BT for a better deal on broadband after cancelling TV


Although canceling BT TV will not affect your broadband subscription, you may be able to negotiate a better deal on your broadband plan after canceling TV. Contact BT customer service and ask if they have any special offers or discounts for loyal customers or those who bundle different services together. Compare their offer with other broadband providers and choose a plan that suits your online needs and budget.

Tips for making the transition from BT TV to other streaming services or free-to-air channels

Once you've canceled BT TV and chosen alternative options for your TV entertainment, it's time to make the transition. Consider the following tips to make it easier:

  • Make a list of your favorite TV shows, movies, or channels.

  • Check if they are available on your chosen streaming service or free-to-air channel.

  • Sign up for a free trial period or introductory offer to test the service before committing.

  • Make sure your internet connection speed is sufficient for streaming without buffering or lag.

  • Use a compatible device or TV to access your streaming service or free-to-air channel.

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