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How to cancel a Vodafone contract

Are you struggling with your Vodafone contract and considering cancelling it? Before you do, it's important to understand the terms and conditions of your contract and the potential costs associated with cancelling it.


In this article, we'll guide you through the process of cancelling a Vodafone contract, explaining everything from the cooling-off period to returning equipment, and more.


There are two ways to cancel a Vodafone contract:

  • Standard cancellation: This is the traditional way to cancel your contract. You will need to give Vodafone 30 days' notice before your contract end date. You can do this by calling Vodafone customer services on 191, or by writing to them at Vodafone Limited, The Connection, Newbury, Berkshire RG14 2FN.

  • PAC code cancellation: This is a quicker and easier way to cancel your contract. When you use a PAC code, your number is transferred to your new network provider immediately, and your contract with Vodafone is terminated. You can get a PAC code by texting PAC to 65075, or by calling Vodafone customer services on 191.

If you cancel your contract before your minimum contract end date, you may have to pay an early termination fee (ETF). The amount of the ETF will depend on how long you have left on your contract.


Here are the steps on how to cancel your Vodafone contract using a PAC code:

  1. Get a PAC code. You can get a PAC code by texting PAC to 65075, or by calling Vodafone customer services on 191.

  2. Give your new network provider your PAC code. Once you have your PAC code, you need to give it to your new network provider. They will use this code to transfer your number over to their network.

  3. Your contract will be terminated. Once your new network provider has received your PAC code, your contract with Vodafone will be terminated. You will no longer be able to use your Vodafone phone.

Here are some additional things to keep in mind when cancelling your Vodafone contract:

  • If you are switching to another network, you can use the Vodafone Switch service to port your number over.

  • If you have a Pay As You Go (PAYG) account, you can cancel your contract at any time.

  • If you have any problems cancelling your contract, you can contact Vodafone's customer service team for help.

Here are the contact details for Vodafone's customer service team:

Understanding the terms and conditions of your Vodafone contract

Before cancelling your Vodafone contract, you should carefully review your contract's terms and conditions to understand the penalties associated with cancelling it. Most contracts come with a minimum term, which means you’ll be charged a termination fee if you end your agreement early. You should also review the terms and conditions to see what equipment you have to return to Vodafone and in what condition it should be.

Cancelling a Vodafone contract within the cooling-off period

If you've recently signed up for a Vodafone contract but now want to cancel, you have a 14-day cooling-off period. During this time, you can cancel your agreement and return any equipment to Vodafone without incurring a penalty. You can cancel your contract by calling the customer service number, or you can simply fill out and send the cancellation form that you would have received with your contract.

How to return any equipment or devices associated with your Vodafone contract

When you cancel a Vodafone contract, you'll need to return any equipment you’ve received as a part of the deal. This could include a phone, headset, or even a SIM card. You should double-check the details of what equipment you need to return and in what condition it should be. If you're unsure, Vodafone will be happy to advise you on this matter.

Now that you're familiar with the Vodafone cancellation process, you're ready to proceed with cancelling your contract if you feel it's necessary.


Always remember to read the terms and conditions carefully, and take note of any fees that you might incur. Good luck!


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