What Is Asos?
ASOS is a major online retailer for fashion and beauty products, mainly targeting young adults aged 20-somethings. Here's a breakdown of what you need to know:
What they sell:
A wide range of clothing and accessories for men and women, including trendy pieces, everyday essentials, and activewear.
Over 850 brands are available, along with their own ASOS-branded clothing line.
They also offer a selection of beauty products like makeup, skincare, and haircare.
Global reach: Ships to over 196 countries.
Marketplace platform: Allows independent sellers to list their products alongside established brands.
Fast and reliable delivery: Offers various shipping options, including next-day delivery.
Regular discounts and promotions: Known for frequent sales and special offers.
Mobile-friendly website and app: Makes shopping on the go easy.
How To Delete Asos Account
Here are the steps on how to delete your ASOS account:
Using the ASOS app (iOS or Android):
Open the ASOS app and sign in to your account.
Access your account page:
iOS: Tap the person icon in the bottom right corner.
Android: Tap the three lines icon in the top left corner and choose "My Account."
Locate the account deletion option:
iOS: Tap the cog icon in the top right corner.
Android: Tap "App Settings."
Tap "Delete My Account."
Follow the on-screen instructions to complete the deletion process.
Without the ASOS app:
Contact ASOS customer care:
Visit the ASOS website and go to the "Contact Us" section.
Choose a method to contact them, such as live chat, email, or phone.
Provide the necessary information:
Email address associated with your ASOS account
Date of birth
Request account deletion: Clearly state that you want to permanently delete your ASOS account.
Confirm your request: The customer care team will guide you through the verification process and complete the deletion.
How Do I Unsubscribe From ASOS?
There are two main ways to unsubscribe from ASOS emails and texts:
1. Using the unsubscribe link in an email:
This is the easiest and quickest way to unsubscribe. Look for the "unsubscribe" link at the bottom of any ASOS email. Clicking it will take you to a webpage where you can confirm your desire to unsubscribe and choose which types of emails you no longer want to receive (marketing, order updates, etc.).
2. Through your ASOS account:
Log in to your ASOS account on their website or app.
Go to "My Account" and then "Contact Preferences."
You will see a list of different types of emails and texts you can receive from ASOS. Untick the boxes for the ones you no longer want to receive.
Click "Confirm preferences."
It may take up to 7 days for your unsubscribe request to be processed, so you might still receive emails and texts during that time.
Unsubscribing from marketing emails will not stop you from receiving important service communications such as order updates and delivery notifications.
If you change your mind later, you can easily resubscribe by going back to your "Contact Preferences" in your ASOS account.
Why has ASOS closed my account?
Possible reasons for account closure:
Suspicious activity: This could include unusual login attempts from different locations, multiple returns or refunds in a short period, or attempts to use unauthorized payment methods.
Terms of service violation: This could involve things like sharing your account with others, using abusive language towards customer service, or making fraudulent purchases.
Chargebacks: If you've had multiple chargebacks issued for your ASOS purchases, they may close your account to prevent future financial risk.
Inactivity: Some platforms will deactivate accounts that haven't been used for a long time.
Technical error: It's also possible that your account was closed due to a technical error on their end.
What you can do:
Contact ASOS customer service: This is the best way to get a definitive answer about why your account was closed. You can reach them through live chat, email, or phone.
Review your account activity: Think back to your recent activity on ASOS and see if anything might have triggered their security systems.
Check your email: ASOS might have sent you an email notification explaining why your account was closed.
Be patient: It may take some time for ASOS to investigate your case and provide you with a response.
How do I recover my ASOS account?
Recovering your ASOS account depends on the reason it was closed. Here are a few possible scenarios and how you can proceed:
If your account was closed for suspicious activity:
Contact ASOS customer service: Explain the situation and assure them you haven't been engaging in any suspicious activity. Be prepared to answer questions about your recent account activity.
Provide proof of identity: They may ask for verification documents like your ID or a recent bank statement.
Change your password: Once your account is restored, reset your password to a strong one and enable two-factor authentication for added security.
If your account was closed for violating terms of service:
Review the ASOS terms and conditions: Familiarize yourself with the specific rule you might have violated.
Contact ASOS customer service: Apologize for the violation and explain the circumstances. You might be able to get your account reinstated depending on the severity of the violation.
Learn from the experience: Avoid making the same mistake again.
If your account was closed due to inactivity:
Simply try logging in again: Sometimes, accounts are just deactivated after a period of inactivity. If you remember your login credentials, you might be able to reactivate your account by signing in.
Contact ASOS customer service: If you can't remember your login details or reactivate your account online, reach out to customer service for assistance.
If your account was closed due to a technical error:
Contact ASOS customer service: This is the best course of action. Explain that you believe your account was closed due to an error and ask them to investigate.