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How to Cancel Virgin Media

What is Virgin Media?

Virgin Media is a British telecommunications company that provides television, broadband, and mobile services. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica.


Virgin Media was founded in 2007 as a merger of NTL and Telewest. It is the largest cable operator in the United Kingdom, with over 5 million customers. Virgin Media offers a wide range of services, including:

  • Broadband: Virgin Media offers some of the fastest broadband speeds in the UK, up to 1Gbps.

  • Television: Virgin Media offers a range of TV packages, including live TV, on-demand content, and catch-up TV.

  • Mobile: Virgin Media offers mobile phone plans with unlimited data, texts, and calls.

  • Home phone: Virgin Media offers home phone services with unlimited calls to landlines and mobiles.


How to Cancel Virgin Media Subscription UK?


Here are the steps on how to cancel Virgin Media:

  1. Check your contract terms. You can find your contract terms in your welcome pack or by logging into your Virgin Media account. This will tell you how long your minimum term is and whether you'll be charged an early termination fee if you cancel before the end of your contract.

  2. Pay any early termination fees. If you're cancelling before the end of your contract, you may be charged an early termination fee. This fee will depend on how long you have left on your contract and the type of services you have.

  3. Get your final bill. You'll receive your final bill within 14 days of your cancellation date. This will show the charges for your final month of service, plus any early termination fees.

Here are some additional tips for cancelling Virgin Media:

  • Have your account number and contact details ready when you call or chat to Virgin Media.

  • Be clear about your reasons for cancelling.

  • Ask for a confirmation of your cancellation in writing.

  • Keep a copy of all correspondence with Virgin Media.

How do I cancel Virgin Media without calling?


There are three ways to cancel Virgin Media without calling:

  • Chat to them online: You can cancel Virgin Media by chatting to them online. Go to the Virgin Media website and click on the "Contact Us" link. Then, select the "Chat to us" option and fill out the form. A Virgin Media representative will chat with you and help you cancel your service.

  • Send a letter: You can also cancel Virgin Media by sending a letter. Write a letter to Virgin Media, Sunderland, SR43 4AA. In the letter, include your name, address, account number, and the date you want to cancel your service.

It is important to note that you must give Virgin Media at least 30 days' notice before your cancellation date. If you cancel before the end of your contract, you may be charged an early termination fee.

Here are some additional tips for cancelling Virgin Media without calling:

  • Have your account number and contact details ready when you chat to Virgin Media online or send a letter.

  • Be clear about your reasons for cancelling.

  • Ask for a confirmation of your cancellation in writing.

  • Keep a copy of all correspondence with Virgin Media.


Can I cancel Virgin Media immediately?

No, you cannot cancel Virgin Media immediately. You are usually tied into a minimum contract term, which is usually 12 months. If you cancel before the end of your contract, you may be charged an early termination fee.


The only way to cancel Virgin Media immediately is if you have a good reason to do so. For example, if Virgin Media has breached your contract, you may be able to cancel without penalty. However, you will need to provide evidence of the breach.


If you are considering cancelling Virgin Media, it is important to weigh the pros and cons. If you are happy with your service and you are not close to the end of your contract, it may be worth staying with Virgin Media. However, if you are unhappy with your service or you are moving to a new area, it may be worth cancelling your contract.


Here are some things to consider when deciding whether to cancel Virgin Media:

  • How long is your current contract?

  • What are the early termination fees?

  • Are you happy with your service?

  • Are you moving to a new area?

  • Are you considering switching to a different provider?

Once you have considered all of these factors, you can make a decision about whether to cancel Virgin Media. If you decide to cancel, be sure to give Virgin Media at least 30 days' notice.


Can I cancel Virgin Media mobile online?


Yes, you can cancel Virgin Media mobile online. Here are the steps on how to do it:

  1. Go to the Virgin Media website and sign in to your account.

  2. Click on the "My Account" tab.

  3. Select "Switching" from the menu on the left.

  4. Click on the "Cancel my contract" button.

  5. Follow the instructions on the screen to complete the cancellation process.


How Long does it take to Cancel Virgin Media?

It takes 30 days for Virgin Media to process a cancellation request. This means that your services will continue until the end of your 30-day notice period. However, your services may be disconnected earlier if you have any outstanding debts with Virgin Media.

Here is a breakdown of the cancellation process:

  1. You give Virgin Media notice of your cancellation.

  2. Virgin Media confirms your cancellation and sends you a confirmation letter.

  3. Your services continue until the end of your 30-day notice period.

  4. Your services are disconnected on your cancellation date.

If you have any questions or concerns about the cancellation process, you can contact Virgin Media customer service.


Here are some additional tips for cancelling Virgin Media:

  • Give Virgin Media as much notice as possible. This will give them time to process your cancellation and avoid any disruption to your services.

  • Have your account number and contact details ready when you cancel.

  • Be clear about your reasons for cancelling.

  • Ask for a confirmation of your cancellation in writing.

  • Keep a copy of all correspondence with Virgin Media.


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