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How to Cancel bt Broadband

What is bt Broadband?


BT Broadband is a broadband service offered by BT Consumer, a division of BT Group in the United Kingdom. It was formerly known as BT Total Broadband, BT Yahoo! Broadband and BT Openworld. BT Broadband offers a range of broadband packages, including fibre broadband, superfast broadband and standard broadband. Fibre broadband is the fastest type of broadband available, and offers speeds of up to 900Mbps. Superfast broadband offers speeds of up to 80Mbps, and standard broadband offers speeds of up to 36Mbps. BT Broadband also offers a range of additional features, including:

  • BT Wi-Fi: This allows you to access BT's public Wi-Fi hotspots in the UK and around the world.

  • BT Security: This includes a range of security features to protect your devices and data.

  • BT Parental Controls: This allows you to control what your children can access online.

BT Broadband is available in most parts of the UK. You can check your eligibility on the BT website. Here are some of the benefits of using BT Broadband:

  • Fast speeds: BT Broadband offers some of the fastest broadband speeds in the UK.

  • Reliable service: BT Broadband is a reliable service with a good customer satisfaction rating.

  • Wide range of features: BT Broadband offers a wide range of features, including BT Wi-Fi, BT Security and BT Parental Controls.

  • Good customer service: BT has a good reputation for customer service.


How to Cancel bt Broadband UK?

There are two ways to cancel BT Broadband:

  • Online: You can cancel your BT Broadband subscription online by logging into your BT account and following the instructions.

  • Over the phone: You can also cancel your BT Broadband subscription over the phone by calling BT customer service on 0800 783 1401.

When you cancel your BT Broadband subscription, you will need to provide your account number and the date you want your service to end. If you are still in your contract, you may have to pay an early termination fee.

Here are the steps on how to cancel BT Broadband online:

  1. Go to the BT website and log into your account.

  2. Click on the "My Account" tab.

  3. Click on the "Change or cancel services" link.

  4. Select "Broadband" from the list of services.

  5. Click on the "Cancel" button.

  6. Follow the instructions on the screen to complete the cancellation process.

Here are the steps on how to cancel BT Broadband over the phone:

  1. Call BT customer service on 0800 783 1401.

  2. Provide your account number.

  3. Tell the customer service representative that you want to cancel your BT Broadband subscription.

  4. Provide the date you want your service to end.

  5. Follow the instructions from the customer service representative to complete the cancellation process.

Here are some things to keep in mind when cancelling BT Broadband:

  • You must give BT at least 30 days' notice before your service is due to end.

  • If you are still in your contract, you may have to pay an early termination fee.

  • You will need to return any BT equipment that you have been loaned, such as a BT Hub or BT TV box.


How do I contact BT to cancel broadband?

There are two ways to contact BT to cancel broadband:

  • Over the phone: You can call BT customer service on 0800 783 1401. Phone opening hours are: Monday to Friday, 8am to 9pm. Saturday, 8am to 8pm. Sunday, 9am to 6pm.

  • Through live chat: You can also cancel your BT Broadband subscription through live chat by going to the BT website and clicking on the "Live Chat" button in the bottom right corner of the page.

When you contact BT to cancel broadband, you will need to provide your account number and the date you want your service to end. If you are still in your contract, you may have to pay an early termination fee.

Here are some things to keep in mind when contacting BT to cancel broadband:

  • Be prepared to provide your account number.

  • Be clear about the date you want your service to end.

  • Be patient. It may take some time to speak to a customer service representative.


Can I cancel BT broadband anytime?


No, you cannot cancel BT broadband anytime. You are usually bound by a minimum contract term, which is typically 12 months. If you cancel your contract before the end of the minimum term, you will be charged an early termination fee. The amount of the early termination fee will depend on how long is left to run on your contract.


However, there are a few exceptions to this rule. For example, you may be able to cancel your contract early if you are moving to a new address that is not covered by BT's broadband network. You may also be able to cancel your contract early if you are experiencing problems with your service that BT has been unable to resolve.


If you are considering cancelling your BT broadband contract, it is important to check your contract terms and conditions to see what your options are. You can also contact BT customer service to discuss your situation.


Here are some tips for cancelling BT broadband:

  • Check your contract terms and conditions to see what your options are.

  • Give BT at least 30 days' notice before your service is due to end.

  • Be prepared to pay an early termination fee if you are still in your contract.

  • Return any BT equipment that you have been loaned.


Can you cancel a BT account online?


Yes, you can cancel a BT account online. Here are the steps on how to do it:

  1. Go to the BT website and log into your account.

  2. Click on the "My Account" tab.

  3. Click on the "Change or cancel services" link.

  4. Select the service you want to cancel from the list.

  5. Click on the "Cancel" button.

  6. Follow the instructions on the screen to complete the cancellation process.

You can also cancel your BT account over the phone by calling BT customer service on 0800 783 1401.

Here are some things to keep in mind when cancelling a BT account online:

  • You must give BT at least 30 days' notice before your service is due to end.

  • If you are still in your contract, you may have to pay an early termination fee.

  • You will need to return any BT equipment that you have been loaned, such as a BT Hub or BT TV box.

Can I cancel BT broadband if I move house?

Yes, you can cancel BT broadband if you move house. However, there are a few things to keep in mind:

  • You will not be charged an early termination fee if you are moving to a new address that is not covered by BT's broadband network.

  • If you are moving to a new address that is covered by BT's broadband network, you may be able to transfer your contract to your new address. However, you may have to pay a transfer fee.

  • If you do not want to transfer your contract to your new address, you can cancel your contract and sign up for a new contract with BT or another provider at your new address.

If you are considering cancelling your BT broadband contract because you are moving house, it is important to check your contract terms and conditions to see what your options are. You can also contact BT customer service to discuss your situation.


Here are some tips for cancelling BT broadband if you are moving house:

  • Check your contract terms and conditions to see what your options are.

  • Give BT at least 30 days' notice before your service is due to end.

  • Be prepared to pay an early termination fee if you are still in your contract.

  • Return any BT equipment that you have been loaned.

  • If you are transferring your contract to your new address, make sure to do so as soon as possible.


What happens when BT broadband contract ends?

When your BT broadband contract ends, you will have a few options. You can:

  • Recontract with BT: This means that you will sign a new contract with BT for a set period of time, typically 12 months. You will usually be offered a new deal when your contract ends, so you may be able to get a better price or more features.

  • Switch to another provider: There are many other broadband providers in the UK, so you can switch to another provider if you find a better deal. You can usually do this without having to pay any early termination fees.

  • Stay on a rolling monthly contract: If you do not want to recontract with BT or switch to another provider, you can stay on a rolling monthly contract. This means that you will be billed monthly, and you can cancel your service at any time.

If you choose to stay on a rolling monthly contract, you will not be entitled to any of the discounts or promotions that are offered to new customers. You may also find that your monthly bill is higher than it would be if you were on a fixed-term contract.


It is important to check your contract terms and conditions to see what your options are when your BT broadband contract ends. You can also contact BT customer service to discuss your situation.


Here are some things to keep in mind when your BT broadband contract ends:

  • Check your contract terms and conditions to see what your options are.

  • Give BT at least 30 days' notice if you want to cancel your service.

  • Return any BT equipment that you have been loaned.

  • Make sure you are aware of any early termination fees that may apply.

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